Eyad Hobbi
Customer Relationship Executive
Dubai,DUBAI
Summary
Hardworking Customer Service Representative with 6 years of experience working with E-Commerce. Trained in project and time management with extensive knowledge of Customer Relationship and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Executive
LEBS.COM
Dubai - UAE
03.2020 - Current
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
E-Commerce Lead
Abdulsamad AQurashi
Saudi Arabia , Makka
01.2016 - 05.2019
- E-store supervisor at famous company Abdulsamad Al Qurashi for perfumes & Oud, Makkah, KSA.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Completed up to 200 sales and shipments every week.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Generated more than $10,000 in monthly sales with successful marketing, sales and customer relations approaches.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Accountant
Own Business
Damascus - Syria , Damascus
01.2010 - 01.2015
- Worked in trading business whereas I had 3 shops in partnership with my brother (HOBBI Co.).
- Specifically, in printing accessories such as, ink, printing paper and office equipment.
- Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
- Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
Education
High School Diploma -
Intermediate Commercial Institute
Syria - Damascus 09.2007 - 09.2009
Skills
Innovative, Very Motivated, Good Planner, Dynamic, Capable to work under pressure at any circumstances
ARABIC Mother Language
ENGLISH - Very Good
Excel - Very Good
Supervisor
TURKISHOnline chat and email
Account management
Complaint resolution
Order fulfillment
Warehousing functions
Recordkeeping strengths
Payment management
Relationship building
Documentation and notes
Inventory assistance
Report preparation
Stock management
Shipping procedures understanding
Retail materials management
CRM
Money handling abilities
Timeline
Customer Service Executive
LEBS.COM
03.2020 - Current
E-Commerce Lead
Abdulsamad AQurashi
01.2016 - 05.2019
Accountant
Own Business
01.2010 - 01.2015
High School Diploma -
Intermediate Commercial Institute
09.2007 - 09.2009