Eyad Hoby

Oversee day-to-day operations of the organization, ensuring efficiency and effectiveness in all processes.

Prepare and maintain financial records, including general ledger entries, reconciliations, and financial statements.

budgeting and forecasting activities

Conduct regular audits to ensure accuracy and compliance with accounting standards.

Collaborate with suppliers to negotiate contracts and ensure timely delivery of goods and services.

Manage day-to-day processing and operations delivery, leading and motivating teams to deliver against KPIs.
identifying areas for improvement to grow company
performance.
Complete client requests received via E-mails, call center, and other social media platforms, offering prompt
solutions to maintain satisfaction.
Resolved client complaints effectively and efficiently,
escalating to the manager when necessary for continued positive outcomes.
manage change and refund procedure for after sell
services
Provided company information and policies to customers upon inquiry
Resolved customer billing errors by researching issues in the system, asking open-ended questions, and
determining the root causes of problems.
Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands. auditing the statements of suppliers accounts before being sent to accounting department

E-store supervisor at famous company Abdulsamad Al Qurashi for perfumes & Oud, Makkah, KSA.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction. Tracked consumer behavior, content management, and weight of purchase to develop robust customer acquisition and retention programs.
Developed successful online sales operations from scratch by establishing and following strategic vision, mission, and operational plans.
Completed up to 200 sales and shipments every day.
Responded to customer issues and resolved complaints by leveraging expert knowledge.
Generated more than $ 500,000 in monthly sales with
successful marketing, sales, and customer relations
approaches.
Exceeded goals through effective task prioritization and a great work ethic.
Identified issues, analyzed information, and provided
solutions to problems.

Worked in trading business whereas I had 3 shops in
partnership with my brother (HOBBI Co.).
Specifically, in printing accessories such as ink, printing paper, and office equipment.
Managed the entire accounting cycle including gathering information, preparing documents, finalizing reports, and closing books.
Reviewed accounting structures and procedures on a
regular basis to identify areas in need of improvement. Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and all types of cash and banking reconciliations.