Eyas Subaih
Summary
With over 20 years of diversified experience in Information Technology across the Middle East, I have honed my skills in industries such as Financial Services, Government, Trading, and Telecommunications. My expertise lies in delivering substantial value to large corporates through the implementation of best practices in Data management, enterprise architecture, service management, and aligning IT strategies with business goals. Proven track record in delivering data-driven insights to enhance operational efficiency and enable government entities to leverage data for strategic planning. Extensive expertise in enterprise architecture, service management, and data management ensures the successful integration of IT solutions with business processes to drive sustainable growth and innovation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Advisor – Data Management & Insights
Department of Government Enablement - TAMM
02.2022 - Current
- Led the Data and Insights function, formulating and executing the data strategy to drive TAMM's objectives
- Established and enforced robust data governance and quality standards, ensuring data integrity and reliability across the organization
- Directed the development and implementation of data architecture, aligning it with enterprise frameworks to support strategic integration and consistency
- Managed end-to-end data analysis processes, providing actionable insights that informed decision-making for government entities
- Oversaw the creation of comprehensive data catalogs and dashboards, enhancing the accessibility and usability of data for stakeholders
- Conducted advanced customer insights and sentiment analysis using AI techniques to drive operational excellence and data-driven decision-making
- Collaborated with cross-functional teams to ensure alignment between data initiatives and TAMM’s strategic goals, driving continuous improvement in data management practices.
Head of Enterprise Architecture
Al Hilal Bank
03.2014 - 02.2022
- Awarded the "Enterprise Architecture Award" from the Open Group for building IT strategy using Enterprise Architecture
- Established the Enterprise Architecture function, adopted the TOGAF framework, and integrated EA processes with PMO and change management processes
- Developed an Enterprise Architecture aligned with the Bank’s strategy and goals
- Monitored IT advancements and assessed their impacts on business services and processes
- Led architecture teams to establish target architectures and managed the enterprise architecture repository
- Technologies: Digital Channels, Core Banking, Omni Channels, Middleware & API Management, BPM, MDM, Data Warehouse, Robotics, Payment Hubs.
Senior Consultant Enterprise Architecture
Abu Dhabi Municipality
03.2010 - 03.2014
- Improved ADM's ranking from 18th to 5th among 22 government organizations by aligning IT functions with ADSIC standards
- Guided and aligned 45 projects towards the target enterprise architecture
- Achieved over 70% of BPR automation through enterprise-level analysis
- Played a key role in achieving ISO 27001 for IT security
- Projects: CRM Siebel, FileNet/Documentum DMS, Data Warehouse & BI, Contract Attestation (Tawtheeq), Mobile Inspection MIMS, Lands Management (eLMS), Construction Permits, e-Signature, Intranet (Sharepoint), eNOC, IBM BPM, Interactive Kiosks, eServices.
Process Manager
SmartWorld
03.2009 - 03.2010
- Played a key role in achieving ISO 9000 certification for operations
- Designed and implemented ITIL processes within one year
- Managed Change, Release, and Configuration processes, including the setup of CMDB on HP OpenView
- Defined IT Process Models based on ITIL frameworks
- Mapped business processes to ensure corporate awareness of interlocking processes across BUs.
Head of IT Quality & Audit
Juma Al Majid Group – I.T. Division
01.2001 - 03.2009
- Design and implement IT quality management frameworks, ensuring alignment with industry standards such as ISO 9001, ITIL, and COBIT
- Establish quality assurance processes and guidelines to ensure consistency and compliance across all IT projects and operations
- Oversee the planning and execution of IT audits, including risk assessments, audit scope, and resource allocation
- Ensure that IT audit practices comply with regulatory requirements and internal policies, and provide recommendations for improvements
- Define key performance indicators (KPIs) for IT quality and audit functions, and regularly monitor and report on performance
- Identify areas of inefficiency and implement corrective actions to enhance IT service delivery and operational effectiveness
- Develop and maintain an IT risk management framework, identifying potential risks and ensuring appropriate controls are in place
- Drive continuous improvement initiatives in IT processes, systems, and controls to enhance quality and reduce risks.
Education
MBA in Managerial Information Systems -
The Arab Academy for Banking & Finance Studies
Amman, Jordan01.1999
B.Sc. in Business Administration, Minor in Economics -
University of Jordan
Amman, Jordan01.1995
Certification
- Certified Business Analytics Professional
- Certified Data Governance Professional
- Certified Enterprise Architect - TOGAF9
- Certified in the Governance of Enterprise IT (CGEIT)
- Certified ITIL V3 Expert
- Certified Information Systems Auditor (CISA)
- Certified Information Security Manager (CISM)
Skills
Digital Transformation
Enterprise Architecture
Insight & Analytics
Data Management
Service Management
IT Governance
Timeline
Advisor – Data Management & Insights
Department of Government Enablement - TAMM
02.2022 - Current
Head of Enterprise Architecture
Al Hilal Bank
03.2014 - 02.2022
Senior Consultant Enterprise Architecture
Abu Dhabi Municipality
03.2010 - 03.2014
Process Manager
SmartWorld
03.2009 - 03.2010
Head of IT Quality & Audit
Juma Al Majid Group – I.T. Division
01.2001 - 03.2009
MBA in Managerial Information Systems -
The Arab Academy for Banking & Finance Studies
B.Sc. in Business Administration, Minor in Economics -
University of Jordan
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