Hi, I’m
EZEKIEL SARUA
Dubai
Summary
Dedicated and tech-savvy ICT professional with a Diploma in Information Technology and practical experience in luxury hospitality. Proven track record in providing Level 1 technical support, system maintenance, and user assistance within a 5-star resort environment. Skilled in troubleshooting complex hardware and software issues while maintaining the highest standards of guest service and discretion. Adept at managing critical hotel systems such as Opera PMS and Micros POS to ensure seamless operational efficiency. Committed to leveraging technical expertise to enhance productivity and deliver reliable ICT solutions in demanding, high-pressure settings.
Overview
5
years of professional experience
Work History
Sofitel Al Hamra beach ResortRas Al Khaimah, Ras Al Khaimah
IT Technician Trainee
04.2025 - Current
Job overview
- Resolved Level 1 technical issues for staff and guests, ensuring high system uptime across the resort.
- Maintained guest Wi-Fi connectivity in all 292 rooms and public areas to meet luxury service standards.
- Assisted in managing hotel systems including Opera (PMS), Simphony/Micros (POS), and IPTV platforms.
- Set up AV and IT infrastructure for corporate events and meetings in the resort’s ballroom and conference spaces.
- Conducted hardware audits and maintained an accurate inventory of all IT assets, including laptops and printers.
- Troubleshot in-room technology such as digital thermostats, smart TVs, and electronic door lock systems.
- Administered user accounts and password resets while strictly adhering to Accor’s data security policies.
- Performed routine preventative maintenance on POS terminals and workstations in F&B outlets and the Front Office.
- Coordinated with external vendors for the repair and maintenance of specialized hotel hardware and software.
- Supported data backup protocols to protect critical resort information and ensure operational continuity.
Sofitel Al Hamra beach ResortRas Al Khaimah, Ras Al Khaimah
In Room Dining Waiter
04.2024 - Current
Job overview
- Delivered 5-star meals to guest rooms following strict luxury service protocols.
- Upsold menu items and premium beverages to increase average check totals.
- Maintained 25-minute delivery standards by optimizing kitchen-to-room routes.
- Executed flawless table setups, including white-linen and silver service.
- Processed orders accurately via POS systems, ensuring zero billing errors.
CraydelNairobi, Nairobi
Data Entry Clerk
02.2024 - 01.2025
Job overview
- Researched about institutional courses.
- Keyed in course information from institution websites into the CMS.
- Organized Standup Meetings in the morning for fellow colleagues to check up on their progress.
- Reviewed fellow colleagues’ work and published entries that were correct onto the company’s website.
- Corrected courses that were with wrong information and were published.
- Guided fellow team members on how to do work.
- Updated information on the CMS.
- Created sheets for work distribution among colleagues.
United States International UniversityNairobi, Nairobi
ICT Assistant
05.2023 - 01.2025
Job overview
- Updated computers with current patches to maintain system security.
- Troubleshot and resolve issues with clients’ PCs and Laptops.
- Installed and configured hardware, software and drivers to maximize system functionality.
- Installed new hardware components on PCs.
- Travelled to various workstations to fix and provide diagnostic support.
- Helped users via Phone and Remotely to diagnose and triage problems.
- Drafted and submitted system performance reports to my supervisor.
- Issued Microsoft 365 licenses to students and users within the institution.
- Created new enrolled student accounts.
Nana Inkiri
Sales And Marketing Agent
01.2021 - 03.2022
Job overview
- Called clients from the restaurant enquiring whether they'd make orders
- Developed sales reports for my supervisor
- Scheduled deliveries for specific clients
- Developed schedules for clients pay dates deadlines
- Organized delivery means for clients ensuring they get their deliveries on time and without delays.
- Followed up on customers who haven't made their pay
Education
Cooperative University Of KenyaKaren, Nairobi
Diploma In Information Technology
12-2024
University Overview
GPA: Achieved A Second Class
Kenya Certificate Of Secondary EducationMfangano, Homabay
KSCE Certificated
11-2019
University Overview
GPA: Achieved my KSCE Certificated
Skills
- Google Sheets
- Information Technology Support
- System Maintenance User Support
- Network Administration
- Customer Service Team Collaboration
- Adaptability Problem-Solving
- Time Management Attention to Detail
- Microsoft 365
- Programming
Accomplishments
- Efficient License Distribution: Assigned 200 Microsoft 365 licenses within a month, optimizing user productivity.
- Quick Issue Resolution: Resolved 95% of technical issues remotely or by phone, enhancing user satisfaction.
- Enhanced Team Coordination: Organized team meetings, improving data entry accuracy by 30% in one quarter.
- Detailed System Reporting: Submitted 15 detailed system reports quarterly, aiding in strategic IT decisions.
LANGUAGES
English Advanced
Swahili Advanced
Spanish Beginner
Timeline
IT Technician Trainee
Sofitel Al Hamra beach Resort
04.2025 - Current
In Room Dining Waiter
Sofitel Al Hamra beach Resort
04.2024 - Current
Data Entry Clerk
Craydel
02.2024 - 01.2025
ICT Assistant
United States International University
05.2023 - 01.2025
Sales And Marketing Agent
Nana Inkiri
01.2021 - 03.2022
Kenya Certificate Of Secondary Education
KSCE Certificated
Cooperative University Of Kenya
Diploma In Information Technology