Vinoth Panneerselvam

USER PC and Laptop Management

• Knowledge to build a new PC for the users as per the requirement.
• Monitor and troubleshoot the PC components performance such as CPU, GPU, RAM, SSD, and ETC.
• Upgrade the driver and firmware whenever required.
• Make sure that installed required software and antivirus before handover to the employee/user.
• Troubleshoot all the hardware and software issues whenever required.
• Knowledge to fix the Laptop hardware issues and able to replace to defective parts such as display LED, ram, SSD, keyboard, and ETC.
• Prepare a preventive maintenance plan to avoid hardware failure or data loss.

Server & NAS Management

• Knowledge to install the windows server 2019 or later versions, and install the active directory and its DNS settings to connect the users to the AD.
• Create a AD domain and connect and control the users access.
• Create a user account in active directory for new employees and provide the permission to access the based on the requirements.
• Create the network share folder and give access to the employee as per the department.
• Regularly checking server performance, applying updates and patches, and ensuring the server is running optimally.
• Creating and managing backup to ensure data can be restored in case of failure or data loss.
• Making sure that server environment is cool and keep the monitor the UPS thorough network, to avoid power loss.
• Access the Azure cloud server using RDP and take the data website database backup.
• Basic knowledge in virtual server VMware and hyper-V.
• Configure and backup all user data and upload to the NAS.
• Make sure NAS configured raid 1 for incase of any HDD failure we can restore the data using other driver.
• Create a user account, file sharing folder and permission as per the department needs.
• Update the NAS firmware and make sure its secure and encrypt the files.
• Create a notification for all imporant logs.

ERP management

• Knowledge as ERP admin for server side and cloud ERP and having work knowledge in Microsoft Dyamic GP.
• Got a demo training for the ERP Such SAP business one, SAP hana, Odoo, NextERP.
• Knowledge to create and manage user accounts, roles, and permissions to ensure proper access to system functionalities.
• Train the Employees to use the ERP modules, such as Procurement, inventory, CRM, assets, HRMS and ETC.
• Monitor & backup the production server and make sure its working fine.
• Coordinate with ERP partner to rectify critical issues.
• Install and configure VPN in user PC to connect server side ERP.

POS Management

• Knowledge as POS admin for Oracle Micros, Foodics, Beeka & ETC.
• Create accounts for new users, including sales staff, managers, and administrators, with the necessary credentials.
• Create a access card to access the POS system to track the activity.
• Provide the permission based on the role to the staff.
• Provide the training to the staff to use the POS such as add, edit and deactivate the menu and create a PO and management the inventory.
• Create a offer, discount, combo meals for Operations purposes.
• Assist staff to update the receipies in the POS.
• Assist the to match the sales report incase of any error.
• Manage and monitor the payment terminal machines and make sure payment received on account.

Cashless Canteen Management

• Implemented the cashless canteen management for the schools.
• Support parent to register and TOP-UP the canteen card.
• Update the sales reports to the accounts department.
• Trouble shoot the recharge issue and update the balance on the parent account.
• Coordinate with accounts department and make sure that amount received through payment gateway is matching with the system.
• Prepare and activate the canteen cards for the students.
• Update the menu in the portal for pre-order meal purposes.
• Connect Azure server using RDP and take the database backup locally.
• Monitor the system and inform vendor incase any issue.
• Followup with vendor and renew SLA on time.

Network Management

• Assist to design and plan the network infrastructure, including topology, hardware, and protocols, to meet organizational needs.
• Configure the IP address in the user PC and servers.
• Knowledge in Switches, Router, Modem, TCP, DHCP, Static IP, DNS, VLAN, Routing, Firewall, Topology, VPN and etc.
• Monitor the company incoming and outgoing connection using firewall.
• Create and Provide WIFI access and create a user account to avoid unauthorized access to the network.
• Monitor the network topology through firewall or router and make sure all the device connectivity is excellent.
• Maintaining a stable, secure, and efficient network environment.
• Create a network policy and provide the awareness to the employees.
• Block the users from the network those violate the local and government policy.

Firewall Management

• Knowledge to Configure the fortigate firewall and monitor the incoming and outgoing packets through its portal.
• Control the incoming and outgoing packets by creating security control such as web filter, DNS filter, antivirus, application control, email filter, SSL/SSH and etc.
• Monitor all incoming outgoing packets through fortiview & Forticloud and block the threat's whenever required.
• Monitor the routing, DHCP, VPN, users through fortigate.
• Monitor and update the botnet database upto date to block the botnet access.
• Create and monitor web application firewall to prevent from SQL injection, Cross Site Scripting, Generic Attacks, Trojans, Bad Robot, Credit Card Detection.
• Update the IPS/IDS signatures to prevent from the unauthorized access.
• Enable and monitor the device detection and control devices to access the internet.
• Follow up and renew the license on time.

ELV Management

• Knowledge to manage ELV system for CCTV, WIFI, PA & Sound system, data point and indoor & outdoor LED.
• Coordinate with vendor and assist them to design the drawing for ELV system as per the company requirement.
• Coordinate with vendor and get required approval such MCC and building management before start the project.
• Configure the CCTV and provide the access to the manager as per the instruction from the management.
• Monitor the CCTV remotely using application and make sure its online.
• Make a privacy mask in CCTV t o cover the restricted area.
• Make sure that CCTV storage meet as per the requirement.
• Backup the incident footage for future purposes.
• Provide the training to the employees to use PA & Sound system.
• Assist employees to play the content in LED through its controller.

Antivirus Management

• Install & Configure the Antivirus in user PC and manage and monitor the logs, protection status, and update thorough security center.
• Create a policy for threat, security control, endpoint deduction & response, file threat, web threat, mail threat, firewall, application control, device control, web control, anomaly control to protect from the malware, dangerous links, hackers and spammers through security center.
• Create a task for automatic and manual antivirus database and program update through security center.
• Create a group to manage the device as per the work requirements through security center.
• Monitor the software vulnerability and apply the approved patches to fix vulnerability.
• Create a task for license update, virus & malware scan, install update and patches.
• Connect security center to the domain to sync the user account for better tasks.
• Make sure all the user PC antivirus program is connected to the security center and monitor the threats.
• Control the windows update thorough security center.
• Follow up and renew the license on time.

Email Management

• Maintain and monitor the company emails thorough its control panel.
• Create a user account as per the request.
• Configure POP, IMAP, Exchange in outlook as per the service provider.
• Enable SPF, DMARC, DKIM in the domain DNS for proper email deliverability.
• Create a rule for incoming & Outgoing email.
• Create a blacklist and whitelist in the control panel for safe use.
• Enable the antivirus extension to outlook to prevent from the malware, dangerous links, & Spam emails.
• Providing the training and awareness regarding the spam email to the employees.
• Backup the email database and enable.
• Follow up and renew the email subscription on time.

Company Domain Management

• Maintain and monitor multiple company domain for website, E-Commerce purposes & Cashless canteen Purposes.
• Assist developer to host a new website.
• Maintain a Domain DNS settings and change the setting as per the requirement.
• Assist developer to get SSL certificates.
• Backup the database manually and keep copy on local server.
• Follow up and renew the subscription on time.

PABX Management

• Knowledge to configure the IP Phone PABX as per the requirements.
• Create a user account, extension, incoming outgoing calls rules and call forward settings.
• Configure and manage call routing rules to ensure calls are directed to the appropriate extensions or departments.
• Generate reports on call activity, including call volume, duration, and user statistics.
• Implement security measures to protect the PABX system from unauthorized access and fraud.
• Plan and execute upgrades to the PABX system, including hardware and software updates.

Printer / Scanner Management

• Install and configure the printers through network or PC.
• Create a user authentication in to track the print scan logs.
• Create a scan access for each user through FTP, SMB, email or USB.
• Create a print limit for the users to avoid paper waste.
• Configure the IP address for the printer and scanner.
• Perform regular maintenance tasks such as cleaning printers, replacing toner or ink cartridges, and checking for paper jams.
• Provide support to users experiencing printer-related issues and inquiries.
• Monitor and manage printer supplies such as toner, ink and other consumables and order when its required .
• Manage contracts and service agreements related to printers and printing services.

Remote Support Management

• Troubleshoot the issues remotely using the software's such anydesk or teamviewer.
• Coordinate with user and gather the information related the issue before establish the connection.
• Ensure remote support practices comply with relevant regulations and industry standards.
• Use a ticketing system to track and manage remote support requests, ensuring timely and efficient resolution.

Credentials Management

• Create a user account & password and keep credentials safely.
• Use authenticator and enable MFA for online login.
• Reset the password for users when its necessary.
• Manage company google business account.
• Provide awareness to the users to credentials to avoid get locked or hacked.

• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Managed onboarding and offboarding of employees.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
• Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
• Improved security measures by conducting vulnerability assessments and applying necessary patches.
• Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
• Planned and implemented upgrades to system hardware and software.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Provisioned new software and hardware for use, following established security policies.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
• Enhanced system performance by optimizing server configurations and implementing regular updates.
• Completed reports detailing network and systems performance and downtime issues.
• Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
• Installed and configured network printers and other peripheral devices.
• Monitored networks and network devices to resolve technical problems quickly.
• Diagnosed and resolved hardware and software issues.