Leah Wairimu

• Answering incoming calls, answering questions about company services, and scheduling appointments with agents based on client needs
  
  Receiving and distributing mail, including packages and letters and cheques from tenants
  
  Providing information about available properties to potential buyers or renters, including location, amenities, price range, and financing options
  
  Creating and updating databases of potential buyers or renters based on their interests and the nature of their inquiry
  
  Providing general customer service to clients by answering questions about policies and procedures, showing homes, and providing information about neighborhoods
  
  Arranging for repairs or other maintenance services for clients’ homes or businesses
  
  Coordinating showings with agents and clients and preparing homes for showings in accordance with the agent’s guidelines
  
  Coordinating repairs with contractors and clients, scheduling contractors to complete work, and communicating regularly with contractors about progress on projects
  
  Ensuring that all real estate transactions are legally compliant by keeping track of signatures and dates on documents

• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Liaised with vendors, contractors and professional services personnel to properly process orders.
• Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
• Maintained building security by monitoring logbooks and issuing visitor badges.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
• Responded to inquiries from callers seeking information.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors a positive first impression.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Scheduled office meetings and client appointments for staff teams.
• Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for prospective clients.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Informed guests of hotel security features and offered details regarding fire and emergency procedures.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Resolved service-related problems and documented actions in the Opera system.
• Oversaw fast-paced front desk operations and guests' needs at a busy facility.
• Kept accounts in balance and ran daily reports to verify totals.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Promoted hotel brand's loyalty program via social media, email, and direct mail.
• Planned coverage needs and organized services to support incoming special events.
• Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
• Collected and verified telephone numbers, addresses, and proper spelling of names.
• Monitored automated systems for placing collect calls and intervened for callers needing assistance.
• Calculated and quoted charges for services such as person-to-person and international calls.
• Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
• Maintained up-to-date knowledge of emergency call procedures.
• Performed clerical work such as sorting mail, restocking supplies and typing documents.
• Supported customers by managing roughly 500 calls per day efficiently while maintaining professionalism and upbeat tone.
• Managed telephone switchboard of roughly 700 personnel and routed internal and external calls to provide quick connection.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Maintained accurate records of calls placed and received.
• Provided relay service for hearing-impaired users.

Review arrival lists to welcome guests
• Attend to special guests like VIPs and answer their inquiries
• Help prepare welcome folders with collateral
• Room service menus, area descriptions
Provide information about amenities, area and venues and
promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks
Address customer complaints and escalate to Guest
Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards.

• Delivered information and details of interest about facility to visitors.
• Issued tickets to customers and collected payment and fees for desired services.