Vinit Deep Mittal

KEY RESPONSIBILITIES:

• L2 support for In house order fulfilment products like RTF (Real Time Fulfilment) system, Event Engine, NPS, MOI.
• Handling Incident and Trouble Tickets with in Service Level Agreements (SLA) & OLA periods.
• Weekly deployment for new projects.
• Node upgradation ICP/Patch driving ensuring smooth upgrades
• Automations of Server health checks through shell scripting.
• Organizing necessary orientation and developing skills for new subordinates or teammates regarding Mobile Fulfillment platform and environments.
• Worked on Month end Related activities and Stress/Unit testing during migration projects and also extensively worked on issues and fixes coming after every upgrade/release/code drop/maintenance activity
• Coordinating with other sections and vendors regarding any operational aspects to ensure authorization for all data implementation, equipment reconfiguration / dimensioning, upgrades, preventive maintenances and special operations.
• Reviewing and sharing monthly CCC Complaint Analysis.
• Monitoring and Maintaining KPI (Fulfillment, Reconnection Complaints) and Preparing accurate and timely reports to be shared with management on daily or monthly basis

Projects and Activities:

Huawei EMM Swap and OLM configuration
Client: MTN, IRANCELL (Onsite)
Duration: 20th July 2016 till now
Role: Senior Solution Integrator
Scope: Solution Integrator
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Integration of CD3 with EMM
Client: T-Mobile, USA(OffSore)
Duration: 20th July 2015 till 23rd Feb 2016
Role: Senior Solution Integrator
Scope: Solution Integrator
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Integration of NEW SSR nodes with EMM
Client: Roger, Canada(offsore)
Duration: 08th June 2015 till 29th June 2015
Role: Senior Solution Integrator
Scope: Solution Integrator
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Etisalat ESDP, OMM Integration
Client: Etisalat Dubai UAE(Onsite)
Duration: 25th May 2014 to 22nd May 2015
Role: Senior Solution Integrator
Scope: ESDP OMM Integration
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Airtel Africa GY cutover (DRC, SL, Congo B, Nigeria, MALAWI)
Client: Airtel Africa(Onsite)
Duration: 28th Feb 2014 to May 2014
Role: Solution Integrator
Scope: GY CUTOVER in AIRTEL AFRICA
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Airtel Africa - Managed Services
Client: Airtel Africa(Offsore)
Duration: May 2010 to JAN 2014
Role: IN SPOC
Scope: Ericsson India is managing the network of Airtel East Africa through its Global Network Operations
Centre (GNOC) from Noida.
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Bharti - Managed Services
Client: Bharti, India(Offsore)
Duration: April 2009 to April 2010
Role: IN Engineer / Project Member
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Hutchison Managed Services
Client: Hutchison, Australia(Offsore)
Duration: June 2008 to March 2009
Role: UTC Engineer (Utran Transmission Core) / Project Member
Scope: Ericsson India is managing the network of 3GIS & Hutchison in Australia through its Global
Network Operations Centre (G-NOC) from Gurgaon.