Faaiz Hussain
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Team Leader
Jumbo Electronics
2019.12 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Telesales Executive
Friends Commodity Brokerage LLC
2019.07 - 2019.09
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Customer Service Representative
TRG Pakistan Ltd.
2017.03 - 2019.06
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Telesales Representative
Zameen.com
2016.02 - 2017.03
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
- Informed current and prospective customers of promotions and new or upgraded products.
Education
BBA - Business Administration
University of Karachi
Karachi/Pakistan03.2017
Skills
- Sales Expertise
- Key Performance Indicators (KPI)
- Will and Forest Fires
- Team Management Understanding
- Customer Loyalty
- Daily Workflow Improvement
- Staff Training
- Team Assessment
Additional Information
Valid UAE Drivers License
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Timeline
Team Leader
Jumbo Electronics
2019.12 - Current
Telesales Executive
Friends Commodity Brokerage LLC
2019.07 - 2019.09
Customer Service Representative
TRG Pakistan Ltd.
2017.03 - 2019.06
Telesales Representative
Zameen.com
2016.02 - 2017.03
BBA - Business Administration
University of Karachi
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