Fabio Pestana
Global Relocations Account Manager
Dubai
Summary
Reliable employee seeking position. Offering excellent communication and good judgment.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
26
26
years of post-secondary education
5
5
Languages
Work History
Global Relocations Accounts Manager
Dubai Kennels and Cattery
Dubai
2016.12 - 2022.12
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Worked flexible hours across late and weekend shifts.
- Handled calls and emails on a daily basis to address customer inquiries and concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
Commercial and Rental Agent - Spain and Italy
Goldcar and Record Go
Pisa and Palma de Mallorca
2014.05 - 2016.06
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Received and processed stock into inventory management system.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
- Making bookings and preparing rental contracts
- Product sales related to car rentals
- General administrative tasks
- Customer service
Executive Head Housekeeper
Pabisa Sofia Hotel, Mallorca, Spain
Palma de Mallorca
2013.03 - 2014.03
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Responsible for leading and motivating a 27 people team ∙ Organize and plan schedules, payslips and administration work ∙ Direct contact with clients and VIP’s
- Resolving of conflicts and/or complaints.
- Managing budgets, inventory and training.
Executive Head Housekeeper
Spotless UK
Folkestone
2012.01 - 2012.12
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Responsible for leading and motivating a 16 people team ∙ Organize and plan schedules, payslips and administration work ∙ Direct contact with clients and VIP’s.
- Resolving of conflicts and/or complaints.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
Ascension in the Company: Head Housekeeper
ISS Services
Bishop’s Stortford
2010.02 - 2011.12
- Created plans and communicated deadlines to complete projects on time.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Housekeeping Supervisor
ISS Services
Bishop’s Stortford,
2010.02 - 2011.12
- (Quick Ascension in the company during this period)
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Improved process efficiency through effective inventory control in alignment with client standards.
Kitchen/Linen Porter and Public Areas
ISS Services
Dubai
2010.02 - 2011.12
- (Quick Ascension in the Company over this period)
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored company inventory to keep stock levels and databases updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Office Administrator
Medinloco
Funchal
2008.09 - 2010.01
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Driver of the ambulant laboratory
- Office functions (sending faxes, computer work, customer attention) ∙ Good knowledge of Hygiene, Medical and Work Safety
Banqueting Porter
The Athenaeum
Piccadilly Circus
2007.04 - 2008.05
- Monitored company inventory to keep stock levels and databases updated.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Prepared variety of different written communications, reports and documents.
- Organize, prepare and supervise several kinds of events
- Direct contact with customers (high standard, VIP customers)
- Maintained energy and enthusiasm in fast-paced environment.
Jobs Related to Tourism
Planeta Azul
Funchal
2004.02 - 2007.01
- Responsible for transfers between airport and hotels for Planeta Azul Travel Agency
- Worked flexible hours across night, weekend and holiday shifts.
Education
Techical-Professional Diploma - Installation And Operation of Informatic Systems
Centro De Formação Profissional De Tomarl
Tomar 2002.09 - 2003.06
Technical Professional Diploma - Commerce Techniques, Business Manag. And Marketing
Centro Regional De Formação Profissional - Madeira
Funchal 2000.09 - 2022.06
High School Diploma -
Liceu Jaime Moniz
Funchal 1995.10 - 1999.06
Skills
Global logistics
Updating accounts
Key accounts development
Swimming, Kayaking, Movies and Reading
Love the outdoors and travelling, and nautical activities. Cinema and literature buff.
Timeline
Global Relocations Accounts Manager
Dubai Kennels and Cattery
2016.12 - 2022.12
Commercial and Rental Agent - Spain and Italy
Goldcar and Record Go
2014.05 - 2016.06
Executive Head Housekeeper
Pabisa Sofia Hotel, Mallorca, Spain
2013.03 - 2014.03
Executive Head Housekeeper
Spotless UK
2012.01 - 2012.12
Ascension in the Company: Head Housekeeper
ISS Services
2010.02 - 2011.12
Housekeeping Supervisor
ISS Services
2010.02 - 2011.12
Kitchen/Linen Porter and Public Areas
ISS Services
2010.02 - 2011.12
Office Administrator
Medinloco
2008.09 - 2010.01
Banqueting Porter
The Athenaeum
2007.04 - 2008.05
Jobs Related to Tourism
Planeta Azul
2004.02 - 2007.01
Techical-Professional Diploma - Installation And Operation of Informatic Systems
Centro De Formação Profissional De Tomarl
2002.09 - 2003.06
Technical Professional Diploma - Commerce Techniques, Business Manag. And Marketing
Centro Regional De Formação Profissional - Madeira
2000.09 - 2022.06
High School Diploma -
Liceu Jaime Moniz
1995.10 - 1999.06