Fackrudeen Ali Ahammed
Workshop Manager ( Specialized in used cars refurbishment)
Dubai
Summary
Proven expertise in managing daily operations of automotive and mechanical workshops, with a strong focus on team leadership, workflow optimization, and upholding high standards of quality and safety. Skilled in inventory management, customer service, and resolving technical challenges. Adept at implementing systems that enhance productivity and minimize downtime. Dedicated to fostering a collaborative work environment and driving organizational success.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Workshop Manager (Production Manager)
Kavak.com
10.2020 - Current
- Proven expertise in managing daily operations of automotive and mechanical workshops, with a strong focus on team leadership, workflow optimization, and upholding high standards of quality and safety
- Skilled in inventory management, customer service, and resolving technical challenges
- Adept at implementing systems that enhance productivity and minimize downtime
- Dedicated to fostering a collaborative work environment and driving organizational success
- Ability to lead a team of technicians, mechanics, and support staff, ensuring tasks are completed efficiently and to high standards
- Managing employee schedules, performance, training, and motivation
- Ability to resolve disputes and address employee concerns in a professional manner
- Excellent verbal and written communication to interact with customers, suppliers, and staff
- Ability to handle customer queries and complaints and ensure high customer satisfaction
- Providing accurate cost estimates and explaining them to customers in a clear, transparent way
- Overseeing the procurement, stocking, and organization of tools, parts, and supplies to ensure the workshop runs smoothly
- Monitoring stock levels and reordering parts to avoid delays in repairs
- Understanding and controlling expenses related to materials, labor, and overhead costs
- Setting pricing for services, repairs, and parts while maintaining competitiveness and profitability
- Ensuring the workshop complies with safety regulations to prevent accidents and maintain a safe working environment
- Identifying potential hazards and addressing them proactively
- Identifying inefficiencies and implementing changes to improve workflow
- Organizing service appointments and repairs to maximize productivity and minimize downtime
- Familiarity with modern automotive diagnostic tools and software
- Proficiency with software for scheduling, inventory, invoicing, and customer relationship management (CRM)
- Ensuring all work completed by the team meets industry standards and customer expectations
- Providing ongoing training to staff to ensure skills are up to date and high-quality standards are maintained
- Ability to quickly analyze situations and make informed decisions, especially in high-pressure scenarios
- Addressing mechanical or service-related challenges efficiently and effectively
- Reduce production costs by $15, i.e., approximately $30k in monthly savings based on BP projections
- Day's publish W/H entry to warehouse, maintaining less than 5 days
- Maintain less than 2% unpublished cars (due to backlogs, sanity, production, and rework)
- Reduce 90-day claim rate less than 25%
- In-depth understanding of vehicle systems, diagnostics, and repair processes for a wide range of vehicles (e.g., engine, transmission, electrical, and hybrid technologies)
- Familiarity with modern automotive diagnostic tools and software, including OBD (On-Board Diagnostics) systems, to assist in troubleshooting and resolving issues
- Knowledge of updating vehicle software, ECU (Electronic Control Unit) programming, and firmware patches
- Understanding of hybrid and electric vehicle technologies, including battery management systems and electric drivetrains
- Maintained workshop activities in line with budget requirements.
Technical Support Manager
Al-Futtaim Automall
05.2016 - 09.2020
- Ability to identify and resolve complex technical issues related to vehicle performance, diagnostics, and repairs
- Ability to analyze technical issues and determine the root causes behind recurring problems
- Ability to handle escalated technical issues from dealers, service teams, or customers effectively, ensuring a timely resolution
- Ability to communicate complex technical information in a clear, understandable manner to both customers and non-technical stakeholders
- Providing remote or in-person support to service teams or customers experiencing technical difficulties with vehicles
- Offering technical guidance, training, and support to field service engineers, technicians, or dealerships
- Strong verbal and written communication skills to interact with customers, dealerships, manufacturers, and internal teams
- Creating clear and concise technical documentation, manuals, troubleshooting guides, and service bulletins
- Collecting and addressing feedback from customers and field technicians to improve products and services
- Managing a team of technical support engineers, field technicians, or customer service representatives, ensuring performance is aligned with organizational goals
- Providing ongoing training to the support team, keeping them updated on new technologies, systems, and products
- Evaluating team performance and providing feedback for improvement
- Organizing and prioritizing technical support cases and projects to ensure timely responses and solutions
- Coordinating with product development teams, engineering departments, and other technical support teams to resolve systemic issues or launch new services
- Allocating resources effectively to handle high-priority or urgent technical support cases
- Analyzing service data, technical reports, and diagnostic logs to identify recurring problems or trends
- Tracking key performance indicators (KPIs) for technical support efficiency, customer satisfaction, and resolution times
- Creating regular reports on case resolutions, customer feedback, and team performance to upper management
- Staying informed about new vehicle models, service procedures, recalls, and technical bulletins issued by manufacturers
- Managing high-pressure situations, especially when dealing with dissatisfied customers or difficult technical problems
- Working with suppliers and vendors to ensure parts and systems are delivered on time and meet quality standards
- Ensuring compliance with safety standards, regulatory requirements, and company policies related to technical services
Workshop Team Leader
ALTAYER MOTORS
01.2012 - 01.2016
- Streamlining the workflow to ensure repairs and services are completed in a timely, organized manner
- Ensuring that safety standards and procedures are adhered to by all team members to maintain a safe working environment
- Ensuring that all work completed by the team adheres to company standards and meets or exceeds customer expectations
- Giving clear, concise instructions to team members, ensuring everyone understands their tasks and responsibilities
- Making informed decisions under pressure, especially when unexpected problems or delays arise
- Training new or less experienced technicians in repair procedures, diagnostic techniques, and workshop safety standards
- Ability to adapt to changes in workshop procedures, new automotive technologies, and customer demands
- Ensuring that repair and maintenance work is accurately documented, including parts used, labor performed, and any issues encountered
Education
Automobile Engineering -
govt polytechnic attingal
attingal, keralaBachelor of Arts - english
Ignou
Higher secondary - undefined
NSS Kerala
Skills
Team leadership
Workflow optimization
Inventory management
Customer service
Technical problem resolution
Safety compliance
Cost management
Automotive diagnostics
Software proficiency (scheduling, inventory, CRM)
Timeline
Workshop Manager (Production Manager)
Kavak.com
10.2020 - Current
Technical Support Manager
Al-Futtaim Automall
05.2016 - 09.2020
Workshop Team Leader
ALTAYER MOTORS
01.2012 - 01.2016
Bachelor of Arts - english
Ignou
Higher secondary - undefined
NSS Kerala
Automobile Engineering -
govt polytechnic attingal