Fadi El Zaknoun

• Managed key accounts, ensuring high levels of customer satisfaction.
• Met tight deadlines under pressure to expedite recruitment process.
• Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
• Set up interviews with employers and qualified applicants.
• Initiated candidate interviews for efficient hiring process.
• Interviewed, assessed and matched prospective applicants with vacancies at client companies.
• Conducted market research to identify potential business opportunities.
• Fostered client relationships, leading to increased brand loyalty.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Delivered excellent customer service by addressing queries promptly and effectively.
• Devised comprehensive business plans, enabling sustainable growth.
• Identified market trends, resulting in enhanced services offerings.
• Developed strategic partnerships for sustained growth.
• Drove revenue growth with innovative sales strategies.
• Built strong relationships with prospective employers to increase placement opportunities.
• Managed high-volume of candidates during peak recruitment seasons, ensuring smooth operations.

Iron Mountain is a global company that provides secure storage, information management, and data protection services for businesses.

Trusted by more than 225,000 customers worldwide including 95 % of the Fortune 1000 companies, $5.1B US fiscal revenue and listed on the S&P 500.

• Drove revenue growth with innovative sales strategies.
• Managed around 100 accounts, ensuring high levels of customer satisfaction.
• Utilized Salesforce as the main CRM tool.
• Optimized operational procedures for improved productivity.
• Secured new business opportunities by cultivating strong relationships with potential clients by offering our wide range of high-quality services in digital transformation and records management.
• Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
• Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.

• Handled the sales department of the World Corporate Summit, a record-breaking summit that was supported by the Government of Dubai (Department of Economy and Tourism) and partnered with the ministry of Economy (Investopia).
• The Summit broke a world record of the longest summit to take place over a period of 20 days, with over 100 roundtable sessions, 4 Galas, 25 networking sessions and attended by 2000 senior delegates from 80 countries.
• Targeted C-suite level executives from the top 5000 companies in the world.
• Utilised Hubspot CRM, ensured accurate tracking of client interactions.
• Secured sponsorships (2.5 million dirhams) and collaboration deals with high end companies like Emaar, Emirates, Accor, DIFC, Dubai South, Dubai Sports Council, Huawei, Apparel Group and Iron Mountain.
• Fostered long-term relationships through regular follow-ups and status updates.
• Managed communication channels to ensure timely response to VIP clients.
• Gained access to a senior network of decision makers in the top regional companies.

With the research office in USA and head office in Dubai, ranking number one in hygiene and pest control services in UAE, I was leading a sales team of four in Lebanon.

• Managed client accounts to ensure customer satisfaction.
• Closed annual contracts with restaurants, hospitals, warehouses and households.
• Managed to successfully close the largest contract in the history of the company in Lebanon with Giant stores (Co-op) handling their 38 branches and warehouses. This yearly contract was under our main competitors (BOECKER for public health).
• Negotiated contracts with potential partners for profitable agreements.
• Trained junior executives on advanced selling techniques, enhancing their skill set.
• Coordinated sales meetings, fostering a collaborative work environment.
• Oversaw team performance, ensuring achievement of sales targets.

• Responsible of selling new Jaguar and Land Rover vehicles.
• Attended around 6 training sessions and camps in Dubai at regional office.
• Increased customer engagement by delivering high-quality product demonstrations.
• Demonstrated excellent customer service by delivering high quality welcoming, selling skills and product knowledge.
• Qualified clients as per their lifestyle needs.
• I believed in test drives as the main selling points, as it was the experience blended with unmatched luxury and comfort that we were selling.
• Became a huge fan of Land Rover especially after experiencing the capabilities under harshest road conditions.
• Represented Land Rover in annual motor shows and attended private launching events.
• Closed an average of 90% of target every month.

Reporting to my Showroom Manager, I was responsible of Selling BMW Premium Selection’s certified used cars. I was liable to develop and increase sales of total vehicles for the company while maintaining BMW standards during my sales process.

• Top performer throughout each year with average sales of 15 vehicles per month.
• Nurtured leads into successful conversions, boosting overall sales figures.
• Yielded higher sales revenue through upselling techniques.
• Offering and selling BMW accessories and other vehicle- related services (Windows tinting, body protection etc.) Ensuring the commercial success of the company in the local market, along with analyzing market potential and identifying sales territories.
• Selling creatively across a broad product portfolio and keeping up with the innovative vehicle features and its technical and optional updates.
• Carrying out customer welcoming, sales negotiations, analyzing requirements and closing trade-ins. Handling all documentation related to bank financing, insurance issuance and vehicle registration aligning with the traffic department requirements and all customer related documentation.
• Arranging handover and delivery of vehicles with maximum customer satisfaction for a memorable customer experience.
• Following up with customers on a regular basis for closing deals and updates while utilizing Kerridge/Autoline CRM system.
• Attended in house trainings and launching events.
• Attended trainings in Dubai's regional office and got certified by BMW Group in 2013.
• In 2014, ranked top sales consultant for three consecutive months selling 22 vehicles in February, 19 in March and 20 in April, when my monthly target was 12 vehicles per month.
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• As a sales supervisor, I managed and lead the sales operations of the showroom. Presenting and selling used cars of multiple brands with a team of 5 sales personnel in a large well-known local showroom.
• Establishing a clear line of communication and following up with our database for updates and newly arriving models.
• Handling customers (cold calling/walk ins) and providing all possible automotive related services(bank financing, upselling of kits and accessories, window tint/protection and providing insurance quotes)
• Delivered top customer service and selling skills, while achieving targets.
• Attended on-road events.

I was responsible of selling new Infiniti vehicles at the official dealership of Nissan in Qatar.

• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Followed the right sales process from welcoming to qualifying to test driving.
• Achieved monthly targets of 10 vehicles per month.
• Overachieved for 2 months (Ramadan and the month after) selling an average of 21 vehicles per month.
• Upsold accessories and kits.
• Attended local trainings and launching events.

Door-to-Door sales for yearly subscriptions of the newly introduced Al Balad newspaper. (Summer Job)

Visited households, restaurants and companies.

Convinced customers to subscribe after offering instant prizes and raffle entries.

Sold yearly subscriptions and collected the fees.