FADILA BERNOUSSI
Floor manager
Dubai
Overview
10
10
years of professional experience
Work History
Floor Manager
Aprons and Hammers
Dubai
09.2023 - Current
- Managed day-to-day operations to ensure smooth service and efficiency across all shifts
- Led staff training initiatives to maintain high service standards and team performance.
- Ensured guest satisfaction through prompt service, issue resolution, and a welcoming environment.
- Created and maintained effective staff schedules to optimize coverage and productivity.
- Reported directly to the Restaurant General Manager, providing updates on operations, performance, and guest feedback
Supervisor
Aprons and Hammers
Dubai
01.2022
- Oversee all restaurant operations to ensure that restaurants run smoothly.
- Train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
- Assessing the work performance of their employees and identifying
Supervisor
Laduree (Dubai mall)
Dubai
01.2020 - 12.2021
- Help organize staff and assist customers to create an optimal experience in a retail or hospitality environment
- Monitoring and optimizing production and process goals.
- Training of new and existing employees.
- Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff.
Supervisor
Taste of Istanbul
Dubai
10.2018 - 11.2020
- Customer Service- Reservations Management- Staff Leadership- Dinner Service Planning- Workflow Optimization.
- Greet and acknowledge guests and seat patrons by escorting them to assigned table.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Accept and organize reservations, and prioritize reservations to accommodate customers.
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Supervisor
Mosaic restaurant
Abu Dhabi
09.2017 - 10.2018
- Responsible for 1 restaurant 1 kiosk and kitchen operations
- Managing day to day activity for front of the house, interacting with Servers, floor supervisor to ensure guest satisfaction
- Deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service
- Responsible for maintaining quality and increasing profitability
- Exceptional management skills and a strong understanding of customer
- Management of administrative meetings and formal interviews and negotiation skills in the areas of work.
Hostess / Supervisor
Alhan restaurant
Abu Dhabi
03.2016 - 08.2017
- Led a series of server contests on up selling extra items that helped increase the average check amount by five percent.
- Developed new menu items and decided on specific items to feature as specials depending on the time of year, ingredient pricing and other promotions.
Education
Master degree - Management and Business Strategy
01.2017
Specialist diploma - Business Management
EPGIA
01.2014
Diploma - Office Secretariat
specialized institute IST
01.2012
Diploma - Computer science
specialized institute IST
01.2010
Bachelor's degree - Business Administration and Management
01.2008
Timeline
Floor Manager
Aprons and Hammers
09.2023 - Current
Supervisor
Aprons and Hammers
01.2022
Supervisor
Laduree (Dubai mall)
01.2020 - 12.2021
Supervisor
Taste of Istanbul
10.2018 - 11.2020
Supervisor
Mosaic restaurant
09.2017 - 10.2018
Hostess / Supervisor
Alhan restaurant
03.2016 - 08.2017
Master degree - Management and Business Strategy
Specialist diploma - Business Management
EPGIA
Diploma - Office Secretariat
specialized institute IST
Diploma - Computer science
specialized institute IST