Overview
Work History
Education
Timeline
Generic
FADILA BERNOUSSI

FADILA BERNOUSSI

Floor manager
Dubai

Overview

10
10
years of professional experience

Work History

Floor Manager

Aprons and Hammers
Dubai
09.2023 - Current
  • Managed day-to-day operations to ensure smooth service and efficiency across all shifts
  • Led staff training initiatives to maintain high service standards and team performance.
  • Ensured guest satisfaction through prompt service, issue resolution, and a welcoming environment.
  • Created and maintained effective staff schedules to optimize coverage and productivity.
  • Reported directly to the Restaurant General Manager, providing updates on operations, performance, and guest feedback

Supervisor

Aprons and Hammers
Dubai
01.2022
  • Oversee all restaurant operations to ensure that restaurants run smoothly.
  • Train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
  • Assessing the work performance of their employees and identifying

Supervisor

Laduree (Dubai mall)
Dubai
01.2020 - 12.2021
  • Help organize staff and assist customers to create an optimal experience in a retail or hospitality environment
  • Monitoring and optimizing production and process goals.
  • Training of new and existing employees.
  • Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff.

Supervisor

Taste of Istanbul
Dubai
10.2018 - 11.2020
  • Customer Service- Reservations Management- Staff Leadership- Dinner Service Planning- Workflow Optimization.
  • Greet and acknowledge guests and seat patrons by escorting them to assigned table.
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
  • Accept and organize reservations, and prioritize reservations to accommodate customers.
  • Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

Supervisor

Mosaic restaurant
Abu Dhabi
09.2017 - 10.2018
  • Responsible for 1 restaurant 1 kiosk and kitchen operations
  • Managing day to day activity for front of the house, interacting with Servers, floor supervisor to ensure guest satisfaction
  • Deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service
  • Responsible for maintaining quality and increasing profitability
  • Exceptional management skills and a strong understanding of customer
  • Management of administrative meetings and formal interviews and negotiation skills in the areas of work.

Hostess / Supervisor

Alhan restaurant
Abu Dhabi
03.2016 - 08.2017
  • Led a series of server contests on up selling extra items that helped increase the average check amount by five percent.
  • Developed new menu items and decided on specific items to feature as specials depending on the time of year, ingredient pricing and other promotions.

Education

Master degree - Management and Business Strategy

01.2017

Specialist diploma - Business Management

EPGIA
01.2014

Diploma - Office Secretariat

specialized institute IST
01.2012

Diploma - Computer science

specialized institute IST
01.2010

Bachelor's degree - Business Administration and Management

01.2008

Timeline

Floor Manager

Aprons and Hammers
09.2023 - Current

Supervisor

Aprons and Hammers
01.2022

Supervisor

Laduree (Dubai mall)
01.2020 - 12.2021

Supervisor

Taste of Istanbul
10.2018 - 11.2020

Supervisor

Mosaic restaurant
09.2017 - 10.2018

Hostess / Supervisor

Alhan restaurant
03.2016 - 08.2017

Master degree - Management and Business Strategy

Specialist diploma - Business Management

EPGIA

Diploma - Office Secretariat

specialized institute IST

Diploma - Computer science

specialized institute IST

Bachelor's degree - Business Administration and Management

Similar Profiles

CREATE PROFILE
FADILA BERNOUSSIFloor manager