Fadwa Obaid
Business Administration
Dubai,
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
28
28
Certifications
3
3
Languages
Work History
Senior VIP Patients Access Representative
Cleveland Clinic Abu Dhabi
Abu Dhabi
08.2014 - 09.2021
- Performed patient scheduling and registration functions; for VIP, Royal and international patients.
- Secured patient information and confidential medical records.
- Resolved patient billing issues in line with established guidelines.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Prepared End of day, departmental reports.
- Reporting any safety related issues.
- Daily closing of Cash drawer.
- Trained new staff on hospital processes and procedures.
Section Head of Accounts Processing Department
Federal electricity and water authority
Ajman
09.2011 - 09.2012
- Supervision and revision of daily tasks assigned to the team.
- Approving No liability letters.
- Revision and follow up on overdue payments and collections.
- Reporting overdue accounts for discontinuing electricity and water services.
- Giving approval for customers to collect and refund their insurance deposits.
- Issuing fines on accounts with violations.
- Providing installments facility to the accounts owners who have difficulties to pay their bills.
- Reviewing of stale water and electricity accounts, in order to be listed for the legal department to make the final decision.
- Reviewing the list of the accounts with overdue payment, and communicate the list with the legal department.
- Reviewing and pre-approving the appraisals of the team members.
Senior Customer Service Officer
National bank of Fujairah
Sharjah
08.2010 - 08.2011
- Authorizing branch operational transactions.
- open and close all types of the bank account.
- Maintained customer account information database by canceling and updating customer accounts.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Branch volute custodians; I supervised branch ATM refilling and managed cash shortage.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
Credit Underwriter
Barclays Bank
Dubai
12.2007 - 07.2009
- Analyzing and processing credit proposals and loans for SME, as per product / credit parameters and adhered to delegated authority matrix.
- Assisting the team leader in undertaking the supervisory function.
- Identifying errors, misleading information and fake documents.
- Minimizing risk and avoiding possible loss.
- Suggested more improved documents' checking tactics.
- Contributed in training the new staff.
- Uncovered some internal and external fraud cases.
Operations Team Member
Emirates Bank
Dubai
09.2001 - 02.2007
- Customer service clerk (Y 2001)
- Credit card and car loan processor (Y 2002)
- Clearing team member (Y 2003)
- Internet and telebanking controller (Y 2004)
- Branch Operations team member ( Y 2005 )
- Revising of all opened and closed accounts of the branch.
- Accounts checking to recover uncollected fees.
- Custody of returned cheques, credit cards and ATM cards.
- Closing dormant accounts.
Education
BBA - Finance And Marketing, GPA 2.82
Alghurair University
Dubai 09.2008 - 06.2011
Banking Diploma, CWA 75%
Emirates Institute For Banking And Financial Studi
Sharjah 09.2002 - 06.2004
Skills
Attentive listener and problems solver
Inspiring leader
Writing and editing
Bookkeeping
Content creator
Great story teller
ICDL any fast typing
Social Advisor
Accurate data entry
Sincere, honest and reliable
Certification
Typing in English and Arabic
Timeline
Fundamental of digital marketing
07-2022
Coursic course by Panda media
09-2021
Brandic, course by Panda media
09-2021
ADS course by panda media
06-2021
Patient access services department training
09-2014
Senior VIP Patients Access Representative
Cleveland Clinic Abu Dhabi
08.2014 - 09.2021
Dubai tour guiding license
08-2013
Emergency first aid at work
02-2013
Excellent speaking person
07-2012
Section Head of Accounts Processing Department
Federal electricity and water authority
09.2011 - 09.2012
Senior Customer Service Officer
National bank of Fujairah
08.2010 - 08.2011
Accounting course
08-2010
NBF Management program
05-2010
BBA - Finance And Marketing, GPA 2.82
Alghurair University
09.2008 - 06.2011
Credit program for officers
08-2008
Credit Underwriter
Barclays Bank
12.2007 - 07.2009
Banking Law in UAE
03-2007
Putting customers first
03-2007
Money Laundering
01-2005
Internet banking
04-2004
Service Excellence
12-2002
Banking Diploma, CWA 75%
Emirates Institute For Banking And Financial Studi
09.2002 - 06.2004
Business English
06-2002
Fundamentals of banking ( two courses)
12-2001
Self development
12-2001
Selling skills
11-2001
EBI Bank products
10-2001
Communication at work
10-2001
Operations Team Member
Emirates Bank
09.2001 - 02.2007
ICDL
09-2001
Typing in English and Arabic
07-2001
TOFEL & IELTS
07-2001
Office skills
07-2001
Self correspondence
07-2001
Intermediate English language
05-2001