Fadwa Obaid
Business Administration
Dubai,
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
28
28
Certifications
3
3
Languages
Work History
Senior VIP Patients Access Representative
Cleveland Clinic Abu Dhabi
Abu Dhabi
08.2014 - 09.2021
- Performed patient scheduling and registration functions; for VIP, Royal and international patients.
- Secured patient information and confidential medical records.
- Resolved patient billing issues in line with established guidelines.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Prepared End of day, departmental reports.
- Reporting any safety related issues.
- Daily closing of Cash drawer.
- Trained new staff on hospital processes and procedures.
Section Head of Accounts Processing Department
Federal electricity and water authority
Ajman
09.2011 - 09.2012
- Supervision and revision of daily tasks assigned to the team.
- Approving No liability letters.
- Revision and follow up on overdue payments and collections.
- Reporting overdue accounts for discontinuing electricity and water services.
- Giving approval for customers to collect and refund their insurance deposits.
- Issuing fines on accounts with violations.
- Providing installments facility to the accounts owners who have difficulties to pay their bills.
- Reviewing of stale water and electricity accounts, in order to be listed for the legal department to make the final decision.
- Reviewing the list of the accounts with overdue payment, and communicate the list with the legal department.
- Reviewing and pre-approving the appraisals of the team members.
Senior Customer Service Officer
National bank of Fujairah
Sharjah
08.2010 - 08.2011
- Authorizing branch operational transactions.
- open and close all types of the bank account.
- Maintained customer account information database by canceling and updating customer accounts.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Branch volute custodians; I supervised branch ATM refilling and managed cash shortage.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
Credit Underwriter
Barclays Bank
Dubai
12.2007 - 07.2009
- Analyzing and processing credit proposals and loans for SME, as per product / credit parameters and adhered to delegated authority matrix.
- Assisting the team leader in undertaking the supervisory function.
- Identifying errors, misleading information and fake documents.
- Minimizing risk and avoiding possible loss.
- Suggested more improved documents' checking tactics.
- Contributed in training the new staff.
- Uncovered some internal and external fraud cases.
Operations Team Member
Emirates Bank
Dubai
09.2001 - 02.2007
- Customer service clerk (Y 2001)
- Credit card and car loan processor (Y 2002)
- Clearing team member (Y 2003)
- Internet and telebanking controller (Y 2004)
- Branch Operations team member ( Y 2005 )
- Revising of all opened and closed accounts of the branch.
- Accounts checking to recover uncollected fees.
- Custody of returned cheques, credit cards and ATM cards.
- Closing dormant accounts.
Education
BBA - Finance And Marketing, GPA 2.82
Alghurair University
Dubai 09.2008 - 06.2011
Banking Diploma, CWA 75%
Emirates Institute For Banking And Financial Studi
Sharjah 09.2002 - 06.2004
Skills
Attentive listener and problems solver
Certification
Typing in English and Arabic
Timeline
Fundamental of digital marketing
07-2022
Coursic course by Panda media
09-2021
Brandic, course by Panda media
09-2021
ADS course by panda media
06-2021
Patient access services department training
09-2014
Senior VIP Patients Access Representative
Cleveland Clinic Abu Dhabi
08.2014 - 09.2021
Dubai tour guiding license
08-2013
Emergency first aid at work
02-2013
Excellent speaking person
07-2012
Section Head of Accounts Processing Department
Federal electricity and water authority
09.2011 - 09.2012
Senior Customer Service Officer
National bank of Fujairah
08.2010 - 08.2011
Accounting course
08-2010
NBF Management program
05-2010
BBA - Finance And Marketing, GPA 2.82
Alghurair University
09.2008 - 06.2011
Credit program for officers
08-2008
Credit Underwriter
Barclays Bank
12.2007 - 07.2009
Banking Law in UAE
03-2007
Putting customers first
03-2007
Money Laundering
01-2005
Internet banking
04-2004
Service Excellence
12-2002
Banking Diploma, CWA 75%
Emirates Institute For Banking And Financial Studi
09.2002 - 06.2004
Business English
06-2002
Fundamentals of banking ( two courses)
12-2001
Self development
12-2001
Selling skills
11-2001
EBI Bank products
10-2001
Communication at work
10-2001
Operations Team Member
Emirates Bank
09.2001 - 02.2007
ICDL
09-2001
Typing in English and Arabic
07-2001
TOFEL & IELTS
07-2001
Office skills
07-2001
Self correspondence
07-2001
Intermediate English language
05-2001
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