Fady Wageh

• Data Management: Maintain and update customer records in the company’s database, ensuring accuracy and confidentiality.

• Communication Coordination: Serve as a liaison between customers and various departments, ensuring timely and effective resolution of inquiries and issues.

• Documentation: Prepare and process necessary documents related to customer transactions, contracts, and correspondence.

• Reporting: Generate regular reports on customer interactions, feedback, and service metrics to assist in decision-making and process improvements.

• Support Services: Assist the front office and sales teams by providing necessary administrative support, including scheduling appointments and managing calendars.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Took ownership of customers issues to follow problems through to resolution.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Took ownership of customers issues to follow problems through to resolution.
• Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Fixed advanced technical challenges through effective problem-solving skills, leading to enhanced user interactions.