Faeeza SHAIK
Summary
Skilled and motivated Java Full Stack and IVR developer with a passion for building scalable web applications. Proficient in both front-end ,back-end technologies and Avaya platform, seeking a challenging role to leverage my expertise and contribute to the success of dynamic projects.
Overview
8
8
years of professional experience
Work History
Analyst Programmer
Deloitte
07.2016 - Current
- Ensured scalability, maintenance, and smooth operation of web applications developed with Java
- Developed RESTful APIs for microservices using SpringBoot and Docker.
- Collaborated with product managers, UI/UX designers, and other developers to gather requirements and deliver high-quality solutions on time.
- Implemented authentication and authorization mechanisms to enhance application security and protect sensitive data.
- Design, develop, and maintain IVR applications for clients using Java and Avaya systems.
- Conducted regular testing and quality assurance of IVR applications, ensuring a seamless user experience and adherence to company standards.
- Collaborated with business analysts to gather and analyze customer feedback, resulting in iterative improvements to IVR call flows and user interface.
- Resolved complex IVR-related issues, conducted root cause analysis, and implemented preventive measures to mitigate future incidents.
- Worked closely with vendors and external partners to evaluate and implement new IVR technologies, keeping the company at the forefront of IVR innovation.
- Troubleshoot and resolve technical issues with IVR systems.
- Troubleshot complex, multi-vendor network service provider issues.
Monitored network capacity and performance to diagnose and resolve complex network problems. - Conducted code reviews, identifying areas for improvement, and mentoring junior developers to foster a strong development team.
- Integrated third-party APIs to extend application functionalities and improve user experience.
- Optimized database queries and data models to enhance application performance and reduce response times.
Education
Bachelor of Arts -
Secondary Education
Andhrapradesh ,India2010
Skills
- JDK/J2EE
- SPRING/SPRING BOOT
- LINUX
- ANGULAR
- SQL
- HTML
- JavaScript
- AVAYA/OD
- Cisco ASA
Timeline
Analyst Programmer
Deloitte
07.2016 - Current
Bachelor of Arts -
Secondary Education
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