Travelling
FAGBOYEGUN IYIOLA VIVIAN
Supervisor
Dubai
Summary
Decisive leader with over [5] years of experience driving company growth through creative and innovative marketing strategies and cross-functional communication tactics. Resourceful and adaptive team builder skilled at analyzing market trends and customer needs to develop highly-effective and targeted branding campaigns. Key account manager and strategic thinker. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Restaurant Supervisor
Circle cafe
Dubai
10.2021 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Planned and executed promotions and special events in close collaboration with management.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Senior Food and Beverage Server
Circle cafe
Dubai
08.2020 - 08.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Processed orders and sent to kitchen employees for preparation.
- Seated customers in timely manner by managing at least over 50 reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Waitress
Circle cafe
Dubai
09.2019 - 07.2020
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Employing cross selling,suggestive selling in order to increase daily sales by 20%
Marketer
Greenlab
Abuja
06.2017 - 03.2019
- Completed in-depth reviews of market conditions and customer preferences.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Developed campaigns and specific marketing strategies for clients.
- Maintained inventory of marketing literature, archive files and sample files.
- Updated social media platforms with latest news and corporate details.
- Tracked trade show expenses to maintain budget and increase sales by 20%
Teacher Intern
African Church secondary school
Akure
01.2015 - 02.2016
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Worked with classroom teacher to learn about current standards and best practices.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Observed classes to identify opportunities to back up teacher or help students.
- Assisted lead teachers with planning daily classroom lessons and activities for about 60 students.
- Initiated teaching implementing lesson plans and progressed to full-day teaching.
- Created and implemented different learning activities to meet needs of different types of learners.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
Education
Adult Education - Education
Adekunle Ajasin University
Ondo State,Nigeria 01.2013 - 09.2017
High School Diploma -
Ugboshi Secondary School
Edo State,Nigeria 09.2004 - 08.2009
Skills
Classroom management
undefinedInterests
Adventure
Exploiting new opportunities
Making new friends
Reading
i love to read books,magazines and articules
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Restaurant Supervisor
Circle cafe
10.2021 - Current
Senior Food and Beverage Server
Circle cafe
08.2020 - 08.2021
Restaurant Waitress
Circle cafe
09.2019 - 07.2020
Marketer
Greenlab
06.2017 - 03.2019
Teacher Intern
African Church secondary school
01.2015 - 02.2016
Adult Education - Education
Adekunle Ajasin University
01.2013 - 09.2017
High School Diploma -
Ugboshi Secondary School
09.2004 - 08.2009
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