Fahad Handoo
Dubai
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Cluster Sales Manager
Puregold jewellers
07.2022 - 06.2023
- Managing 14 stores of Dubai, Sharjah and Abudhabi.
- Developing and managing team of 50 sales associates and store managers
- Coached, mentored and built high-performing sales team.
- Maintained in-stock levels through precise inventory management.
- Define and manage monthly targets for the region.
- Analyze and review team KPI'S against set objectives.
- Staffing optimization to ensure full network coverage according to store traffic and peak season.
- Conduct monthly evaluation for the team.
- Providing weekly and monthly reports to the senior management.
- Planned and managed budgets by initiating and assessing cost control techniques.
- Identified key product drivers for merchandise presentation to enhance sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Recruited and hired top-level talent to add value and expertise to sales department.
Store Director
The Luxury Closet
12.2018 - 05.2022
- Managing Retail Operations and Personal Shopping.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Select and order inventory for store display as per customers requirement's, market trends, hot seller's, new arrivals.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed new store location from ground up by hiring and training efficient team.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Acting as coach for team members and leading by example
- Managed team of 15 Sales executives and Personal shoppers.
- Boosted revenue $30M by developing and deploying strategies to effectively improve operations.
- Assisting VIP personal shopping customers make best possible purchases by providing advice, guidance, and excellent customer service.
- Define and manage monthly targets and yearly budgets for department.
- Ensuring highest levels of customer service are delivered at all times.
- Resolving customer complaints in timely and effective manner.
- Work closely with marketing team to promote Retail and Personal shopping.
- Go Live on company's Instagram account to promote retail and personal shopping.
- Working closely with Legal Compliance Officer to ensure AML protocol is smoothly followed and implemented with out any fail.
- Conduct team mid and annual appraisals.
- Manage team roster, sick leaves and annual leaves.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Identified current and future trends that appeal to consumers.
Store Manager
Rivoli Group
08.2015 - 11.2018
- Drive and achieve sales targets and annual budgets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
Liali Jewelers
07.2013 - 07.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Saco Hardware
05.2011 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
Sri Pratap Higher Secondary School
India03.2010
Skills
- Client Base Retention
- Sales Strategy Development
- Coaching and Mentoring
- Team Leadership
- Key Performance Indicators (KPI)
- Managing Live Events
- Overseeing Employees
- Sales Presentation
- Effective Retail Sales Manager
- Compelling Leadership Skills
- Retail Knowledge
- Recruiting and Hiring
- Exceptional Multitasking Skills
- Analytical Problem Solver
Languages
English
Bilingual or Proficient (C2)
Hobbies
Gymming, Playing snooker,Reading books
Accomplishments
- Supervised team of 50 staff members (PUREGOLD JEWELLERS)
- Grow monthly retail business from 60K$ to 1M$ (THE LUXURY CLOSET)
- Proposed the idea of Personal shopping post Covid and successfully implemented which turn a huge success for the company,25M$ business from 2020-2022(THE LUXURY CLOSET)
- Successfully set up new retail stores for the company (THE LUXURY CLOSET)
- Successfully lead the watch cash buy project from buying to pricing and selling (2021-2022 THE LUXURY CLOSET)
- Over achieved my territory sales targets by 200% for 10 stores (PUREGOLD)
- Awarded best Store of the year 2017 under my leadership( RIVOLI GROUP)
- Promoted to Store manager within a period of 9months (RIVOLI GROUP)
- Awarded highest individual sales performer for the year 2014 (LIALI JEWELLERS)
Driving license
Dubai
Martial status
Single
Timeline
Cluster Sales Manager
Puregold jewellers
07.2022 - 06.2023
Store Director
The Luxury Closet
12.2018 - 05.2022
Store Manager
Rivoli Group
08.2015 - 11.2018
Assistant Store Manager
Liali Jewelers
07.2013 - 07.2015
Sales Associate
Saco Hardware
05.2011 - 05.2013
High School Diploma -
Sri Pratap Higher Secondary School
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