Fahad Handoo

As Store Manager, I pioneered the launch and growth of The Luxury Closet's first retail store, driving a significant increase in sales and brand visibility. I led a high performing team, optimizing operations, delivering exceptional customer experiences, and overseeing key initiatives like personal shopping and exclusive luxury events.

Key Achievements & Impact:

• Retail Expansion & Revenue Growth – Pioneered and led the launch of The Luxury Closet's first retail store in Dubai, driving a sales increase from $60K to $1M per month over three years, solidifying the company's dominance in the luxury resale sector.
• Personal Shopping Innovation – Conceptualized and introduced the Personal Shopping Concept, a groundbreaking initiative that became a critical revenue stream, contributing 10% to total company earnings.
• Exclusive Luxury Events & Partnerships – Orchestrated a high-profile private sale event for Valentino, showcasing expertise in curating VIP experiences that drive brand prestige and high-value sales.
• Retail Operations & Inventory Management – Led retail operations and stock optimization, ensuring accurate replenishment, cycle counts, and seamless product availability to maximize sales. ▪
• High-Net-Worth Client Engagement – Managed the Personal Shopping Department, implementing tailored luxury experiences to enhance customer loyalty, increase sales, and deepen brand affinity.
• KPI-Driven Performance Optimization – Analyzed team KPIs to drive efficiency, consistently exceeding strategic targets while fostering a high-performance culture.
• Leadership & Team Development – Led and mentored a team of sales executives and personal shoppers, conducting structured performance appraisals and career development programs to enhance productivity.
• Customer Experience & Brand Loyalty – Elevated customer service standards, swiftly resolving client concerns while enhancing the luxury shopping experience through personalization and VIP engagement.
• Marketing & Digital Engagement – Partnered with marketing teams to execute strategic retail promotions, including high-engagement live Instagram shopping events, increasing brand awareness and sales.
• Workforce Planning & Operational Continuity – Managed team scheduling, sick leave, and annual leave, ensuring seamless operations and productivity.
• Training & Brand Positioning – Designed and delivered training programs to strengthen brand positioning, enhance market expansion, and cultivate professional growth among team members.
• Brand Representation & Exclusive Promotions – Represented the company at private luxury events in five-star hotels, enhancing brand presence and fostering relationships with ultra-high-net-worth clients

As Store In-Charge at Rivoli Group, I led retail operations, sales growth, and team development while ensuring exceptional customer experiences. I consistently exceeded store targets, earned the Silver Lapel Pin for the Champion League 2017 program, and delivered outstanding results in mystery shopping evaluations over three consecutive years, recognizing my commitment to excellence and customer service.

Key responsibilities:

• Sales & Revenue Achievement – Spearheaded the achievement of sales targets and annual budget goals, consistently driving revenue growth and significantly contributing to the overall success of the store.
• Retail Operations Management – Led all aspects of store operations, ensuring the implementation of superior operational standards, from inventory management to customer service.
• Customer Experience & Service Excellence – Cultivated a customer-first environment, ensuring exceptional service delivery, enhancing brand reputation, and fostering long-term client loyalty.
• Inventory & Stock Optimization – Executed flawless stock management practices, maintaining optimal inventory levels and ensuring the seamless availability of products.
• Compliance & Regulatory Coordination – Collaborated with PROs, legal teams, and mall authorities, ensuring regulatory compliance and operational efficiency at all times.
• Staff Training & Development – Delivered Microsoft systems training and coached staff on customer service excellence, empowering the team to consistently exceed customer expectations.
• After-Sales Service Management – Provided world-class after-sales service, adhering to company guidelines, ensuring customer satisfaction, and fostering brand loyalty.
• Workforce Scheduling & Efficiency – Managed staff scheduling and optimized workforce allocation, ensuring peak performance during high-traffic periods while maintaining excellent service levels.
• Operational Excellence – Ensured smooth day-to-day operations, consistently maintaining high store standards and delivering an exceptional shopping experience for clients.

Through meticulous leadership and a commitment to excellence, I consistently elevated operational performance, enhanced the customer experience, and contributed significantly to the store's continued success

As a Senior Sales Executive at Al Liali Jewelers, I was recognized as the highest sales performer for six consecutive months, consistently surpassing targets while excelling in luxury jewelry sales and high-net-worth client engagement.

Responsibilities:

• Sales & Revenue Growth – Proactively drove sales targets and annual budget achievements, ensuring sustained business success.
• Store Operations & Compliance – Managed end-to-end store operations, maintaining exceptional retail standards and a high-performance environment.
• Inventory & Stock Accuracy – Ensured precise stock management, collaborating with PRO, legal, and mall authorities to maintain compliance and efficiency.
• Customer Service Excellence – Delivered world-class after-sales service, fostering long-term customer relationships and brand loyalty.
• Training & Team Development – Conducted customer service and compliance training, coaching staff to enhance service delivery and after-sales support.
• Workforce Planning & Scheduling – Optimized staff mix, rosters, and leave planning, ensuring seamless operations and peak productivity.

Through a commitment to excellence, customer satisfaction, and operational efficiency, I played a pivotal role in driving sales growth and maintaining the highest retail standards

As a Sales Associate at SACO Hardware, I consistently achieved sales targets by optimizing store operations and enhancing the customer experience. My role focused on maintaining high operational standards, managing stock efficiently, and ensuring seamless compliance with legal and mall regulations.

Responsibilities:

• Sales Performance & Growth – Consistently achieved and exceeded sales targets by optimizing store operations and enhancing customer engagement.
• Store Operations & Compliance – Maintained high operational standards, ensuring a well-organized and compliant store environment. Inventory & Stock Management – Managed stock levels efficiently, coordinating with legal teams and mall authorities to ensure smooth store operations.
• Customer Service Excellence – Delivered exceptional customer service, proactively assisting shoppers while coaching staff on after-sales best practices to enhance overall service quality.

Through a strong focus on sales, operations, and customer satisfaction, I contributed to the store's success and ensured an exceptional shopping experience