Fahad Iqbal
Dubai
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Specialist/ Channel Digital Innovation
Etisalat UAE
03.2019 - Current
- Oversaw continuous development of Digital Channel Touchpoints and workflows to manage critical business processes.
- As the Requirements Business owner and integral part of EASE team, proudly achieved the delivery of World's 1st Autonomous Telecom Retail Store.
- Acquired data and perform analysis of key result areas for highest customer experience gains.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Identified high-priority customer experience gaps and opportunities to be addressed.
- Selected 3 world class solutions that can be deployed successfully within Etisalat.
- Engaged key stakeholders and gain their support and buy-in.
- Worked cross-functionally with multiple business units and partners to help define technical requirements and implementation for all system platform projects.
- Lead, support and execute in-store innovation and digital development strategies to enhance customer experience.
- Collaborated with business teams including Digital Transformation, Product Marketing, Trade Marketing and Campaign Management teams to bring customer experience content life.
- Created testing frameworks and processes in order to achieve ongoing improvement of KPI's.
- Prepared business cases to ensure projects are budgeted and signed off.
- Engaged in wider digital community to enhance learning.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Initiating RFQs/RFPs and lead till implementation
- Analysis of projects to ensure results are optimize with clear porting of results.
- Focus on enhancing both the staff & customer experience.
- Involved in project deployments and roll-out of digital retail stores in coordination with vendors and cross functional teams part of Retail Digital Transformation Strategic initiative.
Senior Project Manager
Etisalat UAE
05.2018 - 03.2019
- Deployed Mobile, Online Portal, Fixed and Broadband solutions, along with data service packages to consumer markets in the UAE
- Supported in a portfolio of leading telecom service provider and their client portfolios of up to 50 end-users
- Engaged in product management and business requirements gathering and GAP analysis, performance testing (UATs, FUTs, SIT) on enterprise systems like CRM/Siebel and on billing BSCS, charging CS5 (Ericsson) and POS systems, Wincash, Oracle based ERP.
- Adept at leveraging data-driven insight, competitive analysis and understanding of customer behaviors - Working on multiple projects, interfacing with in-house and external design teams, clients and external vendors, to ensure quality end- product is delivered based on customer’s requirements.
- Involved in the marketing and launch of 10 mobile products and web-based portals - Ensure delivery of project with high quality on time end to end across all business and technical team.
- Team Leadership, for Digital domain looking after the Customer Experience projects and Digital Channels (including Etisalat Website, Self-care, eCare)
- Analyze complex business needs and convert them into business requirements
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Evaluate and analyze business requirement for new products
- Coordinated product development processes and review product performance on an ongoing basis
- Involved in writing Functional and Non-functional business requirement documents
- Lead product testing to ensure solution functionality and quality, and the business impact of test results
- Assist in coordinating the UAT testing and in finalizing UAT scenarios
- Involved in the Products roll-out across different channels including Muamalati, Web Portal.
Senior Project Manager
Gulf Testing Factory Services
02.2012 - 06.2018
- Implement & Support in planning, prioritization and assignment of objectives and tasks to the Product Development team
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Evaluates & coordinates potential changes to systems/ billing/ processes and trains marketing teams in the Digital & VAS domains as required
- Ensure end to end management of Value-Added Services / Portals & act as a liaison between Vendors & Internal Departments for smooth Product Delivery
- Analyze complex business needs and convert them into business requirements
- Participate in short-/long-term projects with cross-functional teams of up to 6, to include Bitstream and eLife Cloud Gaming projects and working with Vendors
- Involved in writing Functional and Non-functional business requirement documents
- Follow the Product Lifecycle (PLC) management techniques to complete initiated projects/products
- Review Performance of each product & propose ways to improve revenues
- Develops the technical implementation plan until the technical product launch, identifies and classifies potential barriers to the implementation and defines alternative solutions or changes if necessary
- Maintains effective interfaces with Engineering, IT and related Product Marketing section in order to ensure successful delivery of products that fulfils consumer's requirements -Working with different stakeholders on enhanced customer experience projects by unifying Product Catalog; centralize notifications, Omni channel experience
- Highlights: Recipient of the Performance Excellence Award
Senior Software QA Engineer
NetSol Technologies Inc
04.2007 - 02.2012
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Training new resources for automation testing using HP Quick Test Professional (QTP) tool for both basic and advanced level
- Leading the automation testing team
- Providing QTP consultancy across different projects
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Fixed identified issues to improve workflows.
Education
Bachelor of Science - Computer Programming, Management, Business, Marketing
COMSATS Institute of Information Technology
Lahore, Pakistan2007
Skills
- IT Skills:
- MS Project (8 yrs), SharePoint (5 yrs), Siebel (4 yrs), Visio (5 yrs), VSS (5 yrs) , MS Office (10)
- CORE AREAS OF EXPERTISE
- Mobile & Fixed Product Consulting: Business Analysis
- Business Development
- Business Process Improvements
- Business Requirements
- Change Management
- Gap Analysis
- Internal Audits
- Metrics/KPI Management
- Requirements Analysis
- System Analysis
- JIRA
- Performance Enhancements
- Product Delivery
- Product Lifecycle Management
- Product Management
- RQM
- RTC
- Product Marketing: Competitor Analysis
- Consumer Insights
- Customer Relationship Management
- Customer Experience
- Product Demos
- Product Launches
- Retention Campaigns
- Project Management: Progress Reports
- Project Planning
- Resource Management
- Service Delivery Management/Leadership: End-User Trainings
- Staff Management
- Project Scopes
- Channel Development
- Solution Management
- Sprint Planning
- Agile Framework
Accomplishments
Achieved Digital Transformation of above 80 Retail conventional stores at Etisalat by e&.
Successfully completed digital Sales Toolkit Engine implementation.
Rolled-out one of the Digital Touchpoint for Etisalat Retail Digital Store.
Achieved Star of the Quarter for Q1'2023.
Received Award and Trophy for Founders of SAS (Self Assisted Station).
Certification
- PMP - Project Management Professional
- HP AIS Quality Center v9 Certified
- HP Quick Test Professional 9.2 Certified
- HP Quality Center 9.2 Certified
- INS-21, AICPCU – America
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Specialist/ Channel Digital Innovation
Etisalat UAE
03.2019 - Current
Senior Project Manager
Etisalat UAE
05.2018 - 03.2019
Senior Project Manager
Gulf Testing Factory Services
02.2012 - 06.2018
Senior Software QA Engineer
NetSol Technologies Inc
04.2007 - 02.2012
Bachelor of Science - Computer Programming, Management, Business, Marketing
COMSATS Institute of Information Technology
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