Fahad Iqbal

• Worked on Retail CASA business simulations, handling all UAT rounds, go-live activities, and user migration smoothly.
• Provided hyper care support for 4 months after go-live to ensure system stability and quick issue resolution.
• Leading new projects with the offshore team, managing day-to-day coordination and task planning.
• Responsible for understanding business needs, gathering requirements, and preparing technical solutions.
• Conduct regular meetings with business and technical teams from different departments to align on goals and progress.
• Helped prepare technical documents and shared solutions with the development team.
• Supported testing, deployment, and post-live changes to improve the system further.
• Ensured smooth communication between business users, project managers, and developers.
• Assisted in handling production issues and made sure they are fixed quickly with proper follow-up.
• Worked closely with the team to plan and deliver tasks on time, maintaining quality and consistency.

I. DIB :

• I created several frameworks that were used in different projects. These frameworks included tools for uploading documents, managing DIB Error Codes, tracking service calls, and handling notifications. Additionally, I led the Retail CASA project from the beginning. In this role, I guided the onboarding process for individual users and ensured that they successfully completed their journey.
• I utilized various components such as plugins, APIs, workflows, actions, web resources, business rules, and security features in my projects. Additionally, I managed deployments to ensure smooth implementation and operation of these components.

II. Roads and Transport Authority (1 year):

• Worked on Idea Management system focused on facilitating idea generation through campaign postings. The system promoted collaboration for idea enhancement, incorporating features such as voting and awards.
• Implemented independently new enhancement for SABER which was based on 4 Releases.
• Developed a new process for Idea committee Approval.
• Developed Different types of Plugins, Web services, Client-side scripting, SSRS reports, Code Activities, Utility, Custom Actions and Workflows.

III. Etisalat (L2 operations) (1 year):

• Handling and resolving customer complaints regarding product sales.
• Identifying, escalating priority issues and reporting to the high-level management.
• Managing communicating and coordinating with internal departments.
• Deployments were done on a weekly basis (Pre prod to Prod).
• Worked with Multiple teams for Resolving User issues of CPP, CRM, RTF, COMS.
• Created a Console Application for resolving the static issues which were occurring on a daily basis and integrated it with multiple databases.

IV. ICSC:

• Implemented Taxation with product and region wise and implemented Discount and header level discount functionality on order (Microsoft FinOps Module).
• Provided support for integration of KIOSK Application with CE, provided all the Information as needed from CE and performed many tasks from MS Flows with CE Custom Actions.
• Developed Plugins, Workflows, Client-side scripting, Custom Actions and Code Activities.

V. Etisalat (BCRM, CW):

• A project is based on many different business modules. But mostly worked on the Sales Module.
• Developed Different types of Plugins, Web services, Client-side scripting, SSRS reports, Code Activities and Workflows.
• Integration with different systems like RTF, COMS etc.

• On site developer of CRM On Premise project

• Worked on support on AmanTech (on site).

• Customizations on dynamics CRM on Premises

Projects on Worked/Working in Maison Consulting Solutions Ltd

i. AmanTech (Aman Foundation):

• Modification in Online Examination Systems along with the optimization of Code.

• Created Dashboards for the Examination system.

• Developed SSRS reports for all departments in AmanTech.

• Developed Console Application for bulk paper creation.

• Developed plugins, Client-side scripting.

ii. OraTech Systems.

• Developed SSRS reports for Sales module.

• Developed SLAs on service Module.

• Developed Plugin, Client-Side scripting and Workflow.

iii. Dynamics GP

• Developed SSRS report for a client on GP.

iv. Dynamics AX

• Developed RDP Based and SSRS Reports for AMAN Foundation.

• Crystal Report
• SQL Queries
• SQL Jobs
• Data Management on Excel
• Network related Work
• Report conversion on Excel