FAHAD JAWIESH
Travel Consultant
Dubai
Summary
Adept at creating unforgettable travel experiences, I leveraged strong communication and relationship management skills at Cozmo Travel / Air Arabia G9 to enhance customer loyalty through personalized service and efficient travel arrangements. My knack for negotiating competitive rates and managing intricate itineraries resulted in significant repeat business, underscoring my commitment to excellence and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Travel Consultant
Cozmo Travel / Air Arabia G9
09.2023 - Current
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized trips for individual, family and business travelers.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Airport Customer Service Agent ( City Check In )
Air Arabia G9
09.2023 - Current
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Travel Consultant
PLANNER TRAVEL & TOURISM
01.2015 - 04.2023
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized trips for individual, family and business travelers.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Handled sensitive information with professionalism and discretion.
- Collected, handled and documented payments for travel services and associated feels.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
Education
Bachelor of Science - Information Technology
Garden City University
Sudan / Khartoum 01-2020
Skills
- Hotel accommodations
- Global destinations
- Strong communication skills
- Travel research
- Exceptional customer service
- Relationship management
- Marketing
- Travel arrangements
- Credit card payments
- International reservations
- Client relationship building
- Tour preparation
Certification
- Altea Customer Managment ( Air Arabia Academy )
- Passenger & Baggage Handling Training ( Air Arabia Academy)
- Initial DGR Training for Passenger Handling Staff ( T3 Aviation Academy )
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Additional Information
Driving License Valid
Timeline
Travel Consultant
Cozmo Travel / Air Arabia G9
09.2023 - Current
Airport Customer Service Agent ( City Check In )
Air Arabia G9
09.2023 - Current
Travel Consultant
PLANNER TRAVEL & TOURISM
01.2015 - 04.2023
- Altea Customer Managment ( Air Arabia Academy )
- Passenger & Baggage Handling Training ( Air Arabia Academy)
- Initial DGR Training for Passenger Handling Staff ( T3 Aviation Academy )
Bachelor of Science - Information Technology
Garden City University
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