Fahad Shamim
Sharjah,United Arab Emirates
Summary
Dynamic professional with over 16 years of experience in the travel industry, specializing in business travel consulting and sales. Proven ability to troubleshoot and resolve customer support issues efficiently, enhancing overall customer satisfaction. Bilingual communicator with strong relationship-building skills and a sales-oriented approach. Recognized for commitment to teamwork and achieving organizational goals through effective collaboration.
Overview
13
13
years of professional experience
Work history
Business Development Manager
Al Hadaf Travels and Tourism
Dubai
04.2025 - Current
- Oversee operations for corporate accounts and TMCs.
- Market reach extending across UAE
- Cultivate strong relationships with corporate clients and TMCs to enhance product sales and address concerns
- Collaborate with cross-functional teams to enhance comprehensive client support.
- Oversee client accounts, responding promptly to any concerns or information requests.
- Engage with clients across multiple platforms, including face-to-face meetings, telephone calls, and digital communication.
Travel Co-Ordinator and Admin Executive
IFFCO DMCC
Dubai, UAE
11.2023 - 11.2024
- Managed effective operations of UAE travel help desk, ensuring seamless inbound and outbound travel services. Collaborated with travel providers to administer hotel and flight bookings. Coordinated with procurement team to oversee contracts for travel services.
- Oversee travel requests for Board and maintain adherence to business visa requirements.
- Executed negotiations with hotel vendors to secure events and dining options for employees.
Senior Travel Advisor
Cozmo Travel (Airbus Implant)
Dubai, UAE
09.2019 - 10.2023
- Contribution to GDS Galileo
- Streamlined ticket issuance and re-issue operations, increasing customer satisfaction. Designed fare construction methods to align with market trends. Administered EMDs effectively, improving overall workflow efficiency.
- Experience coordinating emergency travel desk after regular hours
- Select top airline and hotel alternatives to accommodate travel needs, car rental, and train tickets
- Presented best-value deals and meticulously selected travel options, achieving successful rate negotiations and increased customer satisfaction ratings
- Assist clients with questions, problems, and complaints, ensuring appropriate solutions are provided when needed.
- Continuously supported business growth by delivering superior travel counsel and itineraries to nurture important client relationships.
Senior Travel Consultant
Orient Travels LLC
Dubai, UAE
08.2013 - 08.2019
- Oversaw administration of corporate accounts for entities such as Mashreq Bank, Meydangroup LLC, Getinge, Seaways, Sellanycar, Reel Middle East, Danway, G4SSecurities, Hilti Middle East.
- Managed implant operations at Unaoil over a period of 1.5 years
- Optimised assessment of travel options, securing advantageous deals and achieving successful rate negotiations while boosting customer satisfaction ratings.
- Streamlined organisational processes for international travel accommodations, ensuring flawless coordination of airfare, hotel, and rental car reservations.
- Coordinating alliances with hotels in UAE and internationally to obtain best negotiated rates for clients.
- Leveraged Amadeus and Galileo in executing booking formulation and ticket and hotel Reservations.
Education
Bachelor of Arts - Meghalya
CMJ University
MeghalyaHigh School - New Delhi
Anglo Arabic School
New DelhiSkills
- Client relationship management
- Networking skills
- Collaboration
- Communication skills Interpersonal skills Active listening Customer engagement
- Dedication
Personal Information
Cooking, Cricket (Sport), Surfing new Cities and culture
Courses
Spanish Language Course, 2020-02 - 2020-06, Rising Beavers Academy (Chandigarh)
Personal Information
- Date of birth: 09/02/83
- Nationality: India
- Native Place: New Delhi
- UAE Driving License: 3661968
Languages
Hindi
Native
English
Upper intermediate
B2
Spanish
Beginner
A1
Timeline
Business Development Manager
Al Hadaf Travels and Tourism
04.2025 - Current
Travel Co-Ordinator and Admin Executive
IFFCO DMCC
11.2023 - 11.2024
Senior Travel Advisor
Cozmo Travel (Airbus Implant)
09.2019 - 10.2023
Senior Travel Consultant
Orient Travels LLC
08.2013 - 08.2019
Bachelor of Arts - Meghalya
CMJ University
High School - New Delhi
Anglo Arabic School