FAHEEM AKHTAR
Dubai,U.A.E.
Summary
Dynamic Mechanical Engineer with a background in automotive engineering and accounting. Skilled in applying analytical techniques to improve product functionality and financial performance. Dedicated to professional development and delivering value to the organization through effective engineering solutions.
Overview
9
9
years of professional experience
Work history
Customer Service Manager
Fahad Auto Garage
Dubai, United Arab Emirates
12.2023 - Current
- Raised company reputation with high-quality customer care.
- Streamlined processes for improved team efficiency.
- Conducted regular meetings for transparent communication.
- Promoted products effectively to increase sales.
- Oversaw daily operations, ensuring optimal performance.
- Delivered exceptional service by addressing customer queries promptly.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Planned revenue generation strategies designed for growth.
- Created classification systems to manage archives.
- Created digital file classification system for company-wide use.
Service Advisor Cum Accountant
Shaukat Genral Transpot L.L.C
Dubai, United Arab Emirates
07.2018 - 11.2023
- Built rapport with customers, enhancing long-term relationships.
- Collaborated with team members for improved service performance,.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Oversaw vehicle inspections, increasing safety measures.
Supervisor
Mahindra cars India Pvt. Ltd.
Lucknow, India
07.2017 - 06.2018
- Assisted in managing project timelines to support alignment with strategic objectives. Facilitated teamwork among colleagues to improve overall productivity. Supported initiatives that contributed to successful project completions within defined parameters.
- Diagnose vehicular issues and formulate effective solutions for customer needs.
- Compiled comprehensive cost estimates to ensure accurate budgeting for service repairs and spare parts.
- Oversaw daily records of vehicle repairs and services to drive operational efficiency and accountability.
- Ensure prompt delivery of vehicles to customers, enhancing service reliability.
- Recorded vehicle repairs and services to ensure meticulous tracking of maintenance history.
- Oversaw training and development of automotive service technicians and repairers to elevate skill levels and enhance service efficiency.
- Prepare monthly and annual accounts to guarantee financial accuracy and compliance.
- Facilitated employee expense processing to enhance financial efficiency and promote workforce satisfaction.
- Facilitated timely receipt and storage of invoices to ensure precise financial records.
- Facilitated organisation of journals to streamline record-keeping and bolster team communication.
- Document daily transactions to ensure financial integrity and uphold accountability.
- Improved team efficiency by implementing new scheduling practices.
- Ensured smooth operations with regular maintenance checks.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Oversaw inventory management to avoid any shortage or excess stock issues.
Education
B.TECH - Mechanical Engineering
Integral University
LucknowSkills
- Windows operating systems
- Office productivity tools Text editing and data management Slide presentation
- Computer-aided design Solid modeling software Technical drawing skills
- Financial software skills Accounting accuracy Cost analysis
Languages
English
Urdu
Hindi
Arabic
Interests
Reading Blogs & Sports, Communications, Socialising with friends & Family
Personal Profile
- Father's Name: Hidayat Rasool
- Date Of Birth: 1995-04-02
- Nationality: Indian
- Passport No.: Z4056009
- Visa Status: Employment Visa-valid up to 2022-11-26
Timeline
Customer Service Manager
Fahad Auto Garage
12.2023 - Current
Service Advisor Cum Accountant
Shaukat Genral Transpot L.L.C
07.2018 - 11.2023
Supervisor
Mahindra cars India Pvt. Ltd.
07.2017 - 06.2018
B.TECH - Mechanical Engineering
Integral University