Faheem Khan
Dubai ,United Arab Emirates
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Forward-thinking Operations Specialist bringing more than 3 years of expertise in claims handling, pre-authorisation for health insurance sector businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales Officer
Driven Marketing Management LLC
Dubai, United Arab Emirates
08.2024 - Current
- Managed key accounts for enhanced customer retention.
- Streamlined sales processes to improve operational efficiency.
- Contributed to annual sales targets 100% through diligent follow-up on leads.
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
Medical Preauthorization Officer
Bupa Sukoon Insurance
Dubai , United Arab Emirates
10.2023 - 07.2024
- Ensure timely review of Pre-Authorization cases and process as per prescribed guidelines and protocols.
- Take appropriate decision to process pre-approval requests in conjunction with best medical standards and policy terms.
- Provide approval for OP admissions, medications, laboratory investigations, maternity, dental and optical cases as per insurance coverage.
- Improved team efficiency 100 % with regular training sessions.
Relationship Officer
Markai Commercial Brokers LLC
Dubai , United Arab Emirates
01.2023 - 09.2023
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Assessed current processes to maximise opportunities for customer satisfaction.
- Conducted market research to assess potential demand and determine optimal characteristics for company products to increase revenue and overall growth with 100%.
Claim Assessor
Genpact
Noida , India
04.2021 - 07.2022
- Auditor - Managing audits on medical billing team/assessors posted and submitted claims within 24 hours billing cycle.
- Coordinate approval processes of all accounts payable invoices including research and resolve all payment problems. (co-insurance & deductibles and risk management)
- Verified details of transactions, including funds available and total account balances, revamped accounting quality system to prepare for important audits, renegotiated payment terms with dozens of suppliers.
- To cross check all diseases related to given international code of diagnosis.
Education
Bachelor of Technology - Biotechnology
Noida Institute of Engineering And Technology
Greater Noida, IndiaCertificate of Higher Education - Science
Senior Secondary School
Aligarh, India2014
Skills
- Claims Pre-authorization
- Medical Governance
- Team Player
- Customer Service
- Relationship Building
- Microsoft Excel
- Claims Handling
- Customer Relations
Languages
Hindi
Native
English
Proficient
C2
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Officer
Driven Marketing Management LLC
08.2024 - Current
Medical Preauthorization Officer
Bupa Sukoon Insurance
10.2023 - 07.2024
Relationship Officer
Markai Commercial Brokers LLC
01.2023 - 09.2023
Claim Assessor
Genpact
04.2021 - 07.2022
Bachelor of Technology - Biotechnology
Noida Institute of Engineering And Technology
Certificate of Higher Education - Science
Senior Secondary School
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