Fahma AlYami
Abu Dhabi,UAE
Summary
Resourceful administrative professional with in-depth understanding of all areas of business operations, including meeting support, correspondence management and financial administration. Excellent communication, strong interpersonal and planning skills with an analytical approach to solving routine and complex problems.
Overview
16
16
years of professional experience
Work history
Senior Business Support Officer
Abu Dhabi Ports Group
Abu Dhabi, United Arab Emirates
01.2016 - Current
- Organised activities to build team and establish professional relationships with staff.
- Supported special financial and business projects with administrative assistance.
- Oversaw financial processes, placing orders, administering payments and monitoring expenditure.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Built and maintained strong working relationships with colleagues.
- Assisted with collecting statistics, data and other management information.
- Oversaw office budget to responsibly allocate equipment and resources.
- Evaluated personnel performance to complete development reviews, addressing concerns and making progress recommendations.
- Enhanced productivity of managers by providing expert administrative support.
- Managed company data and KPI report generation.
- Completed orientations to integrate new staff to company systems and culture.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Managed database to maintain updated records and accuracy.
Administrative Assistant
Abu Dhabi Police
Abu Dhabi, United Arab Emirates
03.2010 - 01.2013
- Assisted managers in compiling and organising materials for meetings.
- Implemented employee filing systems to improve administrative efficiency.
- Worked with department managers to implement best practice strategies for employees.
- Promoted positive company culture and values through training initiatives.
- Maintained and updated employee files and records.
- Assisted in creating employment contracts, variation agreements and other written documents.
- Understood the importance of strict confidentiality at all times and handled confidential personal information.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
Customer Service Representative
First Abu Dhabi Bank
Abu Dhabi, United Arab Emirates
01.2007 - 08.2008
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained compliant documentation on Banking System for reliable company records.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Bachelor of Business Administration - Management & Information Systems
AlAin University of Science and Technology
United Arab Emirates Skills
- Communications
- Licensed Estate Agent
- Client management
- Relationship building
- Teamwork and collaboration
- Customer relations
- Customer service
- Lead prospecting
- Problem solving strength
- Self-motivated
- Attention to Detail
- Marketing and advertising
Languages
Arabic
Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Senior Business Support Officer
Abu Dhabi Ports Group
01.2016 - Current
Administrative Assistant
Abu Dhabi Police
03.2010 - 01.2013
Customer Service Representative
First Abu Dhabi Bank
01.2007 - 08.2008
Bachelor of Business Administration - Management & Information Systems
AlAin University of Science and Technology
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