FAHMIDA MARYAM PK
SALES SUPPORT
Al Nahda,Sharjah
Summary
Energetic Sales Support Specialist focused on enabling strong Cathodic Protection field sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Support Specialist
BSS Technologies
11.2020 - 12.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Junior Quantity Surveyor
Prasanth And Associates Architects
06.2019 - 12.2019
- Aided in dispute resolution between contractors and clients through meticulous examination of contract clauses and evidence from site inspections.
- Streamlined internal processes by creating Excel-based tools to automate repetitive tasks related to cost reporting and forecasting.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Performed measurements for structural and architectural works to prepare cost estimates for projects.
- Increased project efficiency by assisting in the preparation of cost plans and detailed estimates for construction projects.
Education
Bachelor of Technology - Civil Engineering
KMCT College of Engineering For Women
Kerala, India 07.2015 - 07.2019
Skills
Complaint resolution
Sales strategy development
Customer Relationship Management
Task Prioritization
Relationship Building
Problem-solving aptitude
Organizational Skills
Team Collaboration
Effective Communication
Time management abilities
Decision-Making
Multitasking Abilities
Languages
English
Hindi
Malayalam
Timeline
Sales Support Specialist
BSS Technologies
11.2020 - 12.2023
Junior Quantity Surveyor
Prasanth And Associates Architects
06.2019 - 12.2019
Bachelor of Technology - Civil Engineering
KMCT College of Engineering For Women
07.2015 - 07.2019