Faiez ElFarra
Abu Dhabi
Summary
Dynamic Marketing and Advertising Specialist with a Bachelor's degree in Public Relations and Advertising, recognized for driving brand promotion and designing impactful campaigns that enhance strategic communication. Proven leadership in team management and market trend analysis, consistently delivering measurable business outcomes through innovative marketing initiatives. Bilingual in Arabic and English, combining creativity with a results-oriented mindset to foster engagement and sales growth within fast-paced UAE organizations. Committed to leveraging expertise to elevate brand presence and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Marketing Manager
Fly Media Advertising
02.2023 - Current
- Implemented campaign design and integrated marketing communications (IMC).
- Led digital, social media, and outdoor advertising strategies.
- Developed and maintained key accounts, focusing on client retention and growth.
- Identified new business opportunities and high-traffic ad locations.
Customer Service Representative Manager
Beylerbeyi Profiterol
10.2022 - 02.2023
- Oversaw daily operations of customer service team, enhancing service delivery and client satisfaction.
- Developed training programs for new representatives, improving onboarding efficiency and knowledge retention.
- Implemented quality assurance processes to ensure high standards in customer interactions and resolve issues effectively.
- Analyzed customer feedback data to identify trends and recommend strategic improvements in service offerings.
Sales and Marketing Consultant
(Specializing in Arab Clients)
05.2021 - 03.2022
- Assisted Arab clients in finding suitable properties and investment opportunities in North Cyprus.
- Provided consultation on property market trends, legal requirements, and investment options.
- Managed client relationships from initial inquiry to final purchase, ensuring high customer satisfaction.
- Negotiated contracts and guided clients through the property buying process.
Management, Sales and Advertising
Fashion & More
12.2019 - 02.2021
- Managed daily retail operations and team performance in a high-traffic cruise terminal.
- Increased monthly sales by 20% through effective upselling strategies and customer engagement.
- Planned and executed in-store advertising and visual merchandising campaigns.
- Built strong client relationships, ensuring repeat business from international travelers.
Education
BA - Public Relations and Advertising
Eastern Mediterranean University
North Cyprus01.2023
High School -
Rawafeed High School
Abu Dhabi, UAE01.2017
Skills
- Marketing & Campaign Design
- Communication
- Teamwork & Interpersonal Skills
- Leadership
- Problem-Solving & Analytical Skills
- Creativity
- HR / Employee Relations
- Time Management & Adaptability
- Tech Skills (Microsoft 365, Computer Literate)
- Data Analysis (SPSS)
- Customer Service & Client Relations
- Multilingual (Arabic & English)
LANGUAGE
English: Fluent
Arabic: Native
HR Knowledge/Experience
- Familiar with core HR concepts, including recruitment and onboarding
- Understanding of employee engagement and performance management
- Basic knowledge of HR policies, labor laws, and workplace best practices
- Passionate about HR and organizational development through self-learning
- Eager to learn and grow in HR-related roles
Timeline
Marketing Manager
Fly Media Advertising
02.2023 - Current
Customer Service Representative Manager
Beylerbeyi Profiterol
10.2022 - 02.2023
Sales and Marketing Consultant
(Specializing in Arab Clients)
05.2021 - 03.2022
Management, Sales and Advertising
Fashion & More
12.2019 - 02.2021
BA - Public Relations and Advertising
Eastern Mediterranean University
High School -
Rawafeed High School