Faig Khudakishiyev
Dubai
Summary
Head of Shipping Operations and Claims with experience in marine cargo, shipping, demurrage and claims.
What I Bring:
- Minimum of almost 5 years of experience in shipping industry.
- Exceptional attention to detail and problem-solving skills
- Strong customer service orientation and the ability to thrive in a dynamic, collaborative environment
- Proficiency in using shipping management software, order tracking systems, and other relevant technologies
- Excellent communication and interpersonal skills to effectively liaise with cross-functional teams
- A positive, enthusiastic attitude and a genuine passion for delivering exceptional customer experiences
Experience:
Tanker/Dry Bulk operations, quantity & quality control, CP Terms, bunker consumption control, demurrage analysis and claims management.
Microsoft Office Programs; Voyage management like IMOS or GeoServe and Da-Desk.
Excellent writing and communication skills.
Ability to work in multicultural environments, work at any time, as operational needs require.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head of Operations
ARS Oil FZCO
Dubai, UAE
01.2024 - Current
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Increased department profitability by reducing operations costs.
- Oversee the operational activities of a business and ensure that the workforce is productive.
- Lead day-to-day operations of the ships and railway carriages, ensure compliance and regulations for safe operations.
- Daily reporting of ongoing or planned voyages , direct reporting to General Manager.
- Ensure all documents are in order.
- Investigate and resolve shipping quality issues, damages or claims.
- Communicate with terminal representatives, agents, shipowners, traders, etc. to ensure smooth operations.
Shipping Operations and Claims Manager
OilMar Shipping And Chartering DMCC
Dubai, UAE
12.2019 - 01.2023
- Operating more than 8 ships per month, including demurrage/claims calculation, reporting, etc.
- Liaised with customers and other departments to plan timely transportation of goods
- Coordinated between ship owners and clients to resolve problems and provide smooth operations
- Directed daily operations to achieve maximum output and reduce costs
- Daily reporting on ongoing, completed and planned voyages
- Calculating daily TCE (Time Charter Equivalent)
- Demurrage and Claims calculation, providing necessary documentation within time bar
- Following up with clients on invoiced demurrages and claims
- Full provision of necessary information
- Voyage monitoring from point A to B.
Founder
Velo Pizzeria
Baku
02.2017 - 05.2018
- Launched new, innovative projects based on customer demand
- Devised launch strategies for new products to raise brand awareness
- Defined a clear mission and organizational vision as part of the overall business plan
- Managed business finances, keeping operations grounded and protected
- Evaluated financial statements to weigh business performance and opportunities for growth
- Increase in turnover by more than 400% within 6 months.
Supervisor
BEGOC
Baku
04.2015 - 08.2015
- Dealt with customer complaints and rectified product and service issues
- Achieved order processing and delivery time targets through smooth warehouse operations
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently
- Identified operational problems and proposed solutions to management, improving service efficiency
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery
- Built customer retention and satisfaction by delivering top-quality service
- Managed staff rotas, planning workloads effectively and strategically
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents
- Maintained spotless and tidy working areas to create risk-free and productive environments
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Advertising manager
SahilADS
Baku
02.2014 - 10.2014
- Conducted market research to better understand key customer segments
- Worked with marketing department to create targeted advertising strategies for key customer demographics
- Analysed customer data and campaign performance to drive improvements
- Delivered sales pitches and presentations to high-profile clients
- Developed targeted Facebook and Google Ads campaigns
- Produced promotional materials with creative copywriting and photo editing skills.
Education
High School Diploma -
Foundation degree - Science
University of Pisa
Bachelor's degree - Sustainable Building Engineering
La Sapienza
Generation Euro Students
2010
Skills
- Demurrage and claims calculation and management
- Work closely with accounting to ensure efficient processing of demurrage payables and proper billing of receivables
- Analyze and negotiate claims from ship owners and third-party customers in line with charter party and contract terms
- Team player
- Record of outstanding balance and time bar of Demurrage and Claims
- Marine cargo and shipping operations
- Coordination operations
- Compliance standards
- Reporting
- Cost reduction strategies
- Problem-solving
- Strategic planning
- Calculation reporting
- Report generation
- Required information providing
- Office programs
- Data analysis
Additional Information
- Date of birth 01.01.1994
Languages
English
Advanced
Russian
Native
Azerbaijani
Native
Italian
Intermediate
Certification
Operations Management
Timeline
Head of Operations
ARS Oil FZCO
01.2024 - Current
Shipping Operations and Claims Manager
OilMar Shipping And Chartering DMCC
12.2019 - 01.2023
Founder
Velo Pizzeria
02.2017 - 05.2018
Supervisor
BEGOC
04.2015 - 08.2015
Advertising manager
SahilADS
02.2014 - 10.2014
High School Diploma -
Foundation degree - Science
University of Pisa
Bachelor's degree - Sustainable Building Engineering
La Sapienza
Generation Euro Students