Fairouz Benabbes

As a dedicated and empathetic customer service professional, I am committed to delivering outstanding experiences to every individual I interact with. With a proven track record of effectively addressing customer inquiries, resolving issues, and exceeding expectations, I excel in both written and verbal communication. I am skilled in active listening, allowing me to understand customers' needs and provide tailored solutions. My ability to remain patient and composed, even in challenging situations, ensures that customers feel valued and supported. I am proficient in utilizing various communication channels and customer relationship management systems to maintain accurate records and streamline interactions. By combining my passion for helping others with my strong problem-solving skills, I am eager to contribute to maintaining high levels of customer satisfaction and loyalty.

• CMA - Certified Medical Assistant.
• The English Language Centre ( ELC Brighton )
• IELTS exam

From June to October 2022, I devoted my free time to volunteering at Charity Martlets in Brighton. This experience was incredibly enriching and educational. Working alongside dedicated staff and volunteers, I engaged in various activities, from assisting with fundraising events to sorting donated items. Witnessing the positive impact of the organization's efforts on the community highlighted the significance of compassion and giving back. This brief but impactful experience has left a lasting impression, inspiring me to continue supporting meaningful causes.