Faisal Abbas
Cool Internet Cafe Building,Al Jurf 2 Ajman
Summary
Applying for the position of branch Manager with Highly experienced Currency Exchange teller and as branch In-Charge.
Dynamic and results-driven Exchange House Branch In-charge since 8 months leading branch operations in the financial services sector. Proven track record in managing currency exchange, remittances, and financial transactions while ensuring full compliance with local and international regulatory standards, including AML and CTF guidelines. Skilled in staff leadership, operational efficiency, and delivering exceptional customer service
Overview
9
9
years of professional experience
Work History
Branch Incharge/Foreign Exchange Teller
AL ANSARI EXCHANGE LLC
09.2020 - Current
- Managing day-to-day activities, including currency buying and selling, remittances, and other financial transactions.
- Managing staff/Cashiers to ensuring they adhere to company policies and procedures.
- Ensuring high levels of customer service and resolving escalated customer complaints or issues.
- Managing currency stock, making sure that all currency levels are sufficient to meet customer demands.
- Corporate and individual remittances by cheque cash and liaison with corporate clients.
- Participation in business promotion activities for remittances boasts.
- WPS enrollment of corporate clients/companies and disbursal of salaries.
- WPS account opening to fulfill required documents in an efficient manner.
- Retaining our customers with follow up by calling and informing about new added promotions or products.
- Problem-solving ability to handle customer complaints and issues professionally.
- Comply with compliance requirements to make smooth transaction process to minimize the risk.
- Excellent communication and interpersonal skills to build and maintain customer relationships.
- Buying and selling foreign currencies keeping up to date the rates fluctuations on daily basis.
- Prepare for internal and external audits, maintain detailed transaction records, and submit reports to senior management and regulatory bodies.
Teller/Sale and Service associate
01.2019 - 09.2020
Sales representative
XIN RINGFA TRADING FZCO
12.2015 - 09.2018
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Cross selling products
Education
Bachelor of Arts - English and Education
University of Sargodha
banking and economics
Inter In commerce
Board of intermediate and secondary education
GujranwalaSkills
- Professionalism and Ethics
- Cash handling and management
- Bilingual
- Cross-selling abilities
- Handling and managing the staff
- Strong communication skills
- Continuous Learning Attitude
- Interpersonal relationship building
- Fraud Detection Skills
Timeline
Branch Incharge/Foreign Exchange Teller
AL ANSARI EXCHANGE LLC
09.2020 - Current
Teller/Sale and Service associate
01.2019 - 09.2020
Sales representative
XIN RINGFA TRADING FZCO
12.2015 - 09.2018
Bachelor of Arts - English and Education
University of Sargodha
banking and economics
Inter In commerce
Board of intermediate and secondary education