FAISAL AHMED SHAIK
Dubai,United Arab Emirates
Summary
Detail-oriented professional specializing in travel arrangements, international reservations, and hotel accommodations. Proficient in GDS systems Sabre and Amadeus, with demonstrated communication and problem-solving skills. Experienced in marketing and teamwork, focused on enhancing operational efficiency within the travel industry.
Overview
10
10
years of professional experience
Work history
Guest experience specialist
Fly Beond
Dubai, United Arab Emirates
2026.02 - Current
- Enhanced customer experience through effective management of inbound and outbound communications.
- Elevated premium service for VIP guests through personalised, seamless assistance.
- Reduced travel disruptions by assisting customers with bookings, changes, seats, and refunds.
- Accelerated issue resolution by coordinating with finance, reservations, operations, and refunds teams.
- Boosted trust by providing timely updates on refunds, claims, and service requests.
- Boosted customer retention by establishing rapport through empathy and active listening.
- Maintained high levels of customer satisfaction by consistently delivering prompt and professional support.
Senior travel consultant
DNATA International Pvt Ltd (Etihad Airways)
BENGALURU, INDIA
2021.05 - 2025.10
- Prepared detailed itineraries to ensure seamless travel arrangements for clients.
- Established loyal customer base through exceptional service and personalised travel experiences.
- Resolved customer inquiries and issues promptly, enhancing overall client satisfaction.
- Managed emergency situations during client travels to ensure safety and support.
- Handled back-office tasks for disruption callouts, schedule changes, upgrades, and medical assistance.
- Trained junior staff members in company procedures and service standards for improved performance.
Customer support specialist
Al Zuyufur Rahman Tours International
BENGALURU, INDIA
2017.01 - 2021.03
- Achieved high client satisfaction through comprehensive support and assistance.
- Advised clients on travel regulations, visa requirements, and safety protocols.
- Coordinated flight, hotel, and transportation bookings to ensure seamless travel arrangements.
- Created tailored travel itineraries based on client preferences and budgets to enhance travel experiences.
Education
Bachelor of Business Management - Human Resources Management
Al-Mighty Degree College
Commerce (HEBA)
Stracy Memorial PU College
Skills
- Travel Arrangements
- International Reservations
- Hotel Accommodations
- Communication
- Problem Solving
- Guest relations
- Sabre GDS expertise
- Customer Engagement
- Teamwork
- Amadeus GDS expertise
Affiliations
- Travel, playing cricket and watching movies
Languages
English
Upper intermediate
Hindi
Upper intermediate
Timeline
Guest experience specialist
Fly Beond
2026.02 - Current
Senior travel consultant
DNATA International Pvt Ltd (Etihad Airways)
2021.05 - 2025.10
Customer support specialist
Al Zuyufur Rahman Tours International
2017.01 - 2021.03
Commerce (HEBA)
Stracy Memorial PU College
Bachelor of Business Management - Human Resources Management
Al-Mighty Degree College