Faisal Ali
Abu Dhabi,UAE
Summary
Results-driven professional with a strong background in strategic planning and analysis, project management, and operational leadership. Proven expertise in stakeholder engagement effectiveness, employee training capability, and dynamic public speaking. Driven professional with strategic mindset and excellent leadership abilities, bringing robust problem-solving skills & talent for fostering collaborative environments.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Vice President, Government Sales
ALDAR
Abu Dhabi
08.2022 - Current
- Mitigated risks, enhancing overall operational efficiency.
- Guided organizational development with structured performance management systems.
- Streamlined operations by implementing efficient management strategies.
- Created and led successful business culture focused on performance.
- Led team for successful project outcomes.
- Achieved corporate objectives with strategic planning and execution.
- Established strong rapport with stakeholders to enhance business credibility.
Manager- Sales & After Sales Business / Mopar Accessories
Al Futtaim Trading Enterprises
Dubai
01.2018 - 07.2022
- Dealing with internal & external customers (Showrooms, Service Centers, Marketing Team, Vendors, Social Media Feedback on customer requirements)
- Pricing & Positioning Mopar accessories in coordination with FCA
- Identified growth opportunities through comprehensive market research.
- Secured new business opportunities with successful networking events.
- Cultivated strong relationships with clients to secure repeat business.
Manager - After Sales
Al Futtaim Trading Enterprises
Sharjah
01.2017 - 01.2018
- Managing Sharjah's Trading Enterprises Chrysler, Jeep, Dodge & Ram Service Center
- Managing a team of 30 with 14 direct reports
- Managing the P&L profitability of the branch
- Associate and customer engagement accountability
- Dealing with DED, Head office & walk-in customers to resolve customer cases on daily basis
- Managing customers' needs by providing & delivering professional & high-quality service throughout the customer journey.
Manager - Mopar Performance & Accessories
Al Futtaim Trading Enterprises
Abu Dhabi
01.2015 - 01.2017
- Establishing Accessories Department
- Designing & Setting up Mopar across all showrooms & centers
- Facilitated staff training, resulting in better customer service.
- Liaised with suppliers to ensure timely deliveries.
- Maintained inventory control, reduced stock shortages.
- Designed and implemented training to further develop staff based on business goals.
- Streamlined processes to improve and optimize operations.
Manager - Eras Customs & Classics Sales
Al Futtaim Auto Centers
01.2013 - 01.2014
- Creating brand awareness (Eras customs & classics)
- Managing Eras classic car sales to customer
- Sourcing and restoring British & Italian classics
- 1st point of contact for sales & aftersales enquiries
- Complaint handling & follow-ups to resolution
- Obtaining leads to generate sales & closing on deals
- Building a strong customer data base & maintaining a healthy relationship
- Managing marketing related events for the brand.
Management Graduate Trainee - Intelaq program
Al Futtaim
01.2011 - 01.2012
- 18 month's management training program
- Japan Toyota & Lexus plant
- 1st Placement - Honda After Sales, 2nd Placement - Group Housing
Assistant Branch Manager
Emirates NBD
01.2010 - 01.2011
- Improved branch efficiency by streamlining administrative processes.
- Managing the branch staff, KPIs & Engagement
- Dealt with customer complaints, enhancing satisfaction levels.
- Maintained daily operations, ensuring smooth workflow.
- Conducted weekly meetings to discuss branch performance and targets.
Education
Bachelor of Applied Communication -
Higher Colleges of Technology
08.2008 - 05.2010
Higher Diploma of Applied Media Studies - undefined
Higher Colleges of Technology
08.2004 - 05.2008
High School Diploma - undefined
Al Ittihad Private School
08.2004 - 05.2004
Skills
- Strategic Planning & Analysis
- Project Management
- Documentations & Reporting
- Operational leadership
- Stakeholder engagement effectiveness
- Employee training capability
- Dynamic public speaking
- Customer relationship building
- Customer experience enhancement
Timeline
Vice President, Government Sales
ALDAR
08.2022 - Current
Manager- Sales & After Sales Business / Mopar Accessories
Al Futtaim Trading Enterprises
01.2018 - 07.2022
Manager - After Sales
Al Futtaim Trading Enterprises
01.2017 - 01.2018
Manager - Mopar Performance & Accessories
Al Futtaim Trading Enterprises
01.2015 - 01.2017
Manager - Eras Customs & Classics Sales
Al Futtaim Auto Centers
01.2013 - 01.2014
Management Graduate Trainee - Intelaq program
Al Futtaim
01.2011 - 01.2012
Assistant Branch Manager
Emirates NBD
01.2010 - 01.2011
Bachelor of Applied Communication -
Higher Colleges of Technology
08.2008 - 05.2010
Higher Diploma of Applied Media Studies - undefined
Higher Colleges of Technology
08.2004 - 05.2008
High School Diploma - undefined
Al Ittihad Private School
08.2004 - 05.2004
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