FAISAL BASSAM Eltoum

• Managed high-volume inbound calls, consistently meeting daily contact and service-level targets
• Handled outbound calls to follow up on customer inquiries, renewals, and feedback collection

• Input large volumes of data from various sources into spreadsheets and databases with high accuracy
• Review and verify data for errors, inconsistencies, and missing information to ensure quality before final submission

Implemented efficient data entry methods, contributing to quicker invoice processing times.

Managed team of [Number], maintaining timely delivery of data entry projects and bulk digitisation.

Maintained accurate records with diligent data entry practices.

• Greeted visitors at front desk, assisting with inquiries and providing clear information about programs and services to enhance visitor experience
• Sorted and replenished supplies, maintaining operational efficiency and ensuring availability of materials and equipment for safe work areas

Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.

Prepared premises and supplies for arriving guests.

• Facilitated volunteer orientation and basic training, addressing routine inquiries to enhance newcomer integration
• Welcomed visitors and provided detailed information on services, schedules, and facilities to improve overall visitor experience

Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.

Prepared premises and supplies for arriving guests.

• Completed secondary education at Ajman Private School, Ajman, graduating with an 82.5% overall grade
• GPA: 82.5%

• Studying 2022 - until now
• Pursuing B.A. in Public Relations & Advertising since 2022