Faisal Dalvi

Oversaw operations for dual-brand Marriott properties, ensuring brand consistency and superior guest service.

Inspired multicultural team to achieve 82% Elite Appreciation rating through effective mentorship.

Achieved 96% Brand Standard Audit Scores by promoting adherence to brand values.

Implemented cost management strategies, improving profitability of delivered rooms to 85%.

Collaborated with Finance and Revenue teams to prepare operating budget efficiently.

Developed standard operating procedures aligned with Marriott International guidelines and local regulations.

Established manning requirements to hire and develop talent for Rooms Division.

Delivered luxurious, personalised service, achieving 76% Elite Appreciation rating.

Inspired team to uphold brand values, resulting in 94% Brand Standard Audit Scores.

Implemented cost management strategies, enhancing profitability without compromising quality.

Collaborated with Finance and Revenue teams to prepare operating budget for Rooms Division.

Increased ancillary revenue through innovative upselling techniques and cross-selling initiatives.

Developed standard operating procedures in compliance with Marriott International guidelines and local regulations.