Faisal Jamal
Dubai
Summary
With a proven track record at Millennium Technology, I excel in managing e-commerce and retail operations for tech gadgets, demonstrating strong expertise in digital marketing and exceptional customer service skills. My leadership significantly enhances online visibility and sales, leveraging in-depth knowledge of mobile and laptop technology to drive business growth and customer satisfaction.
Overview
5
5
years of professional experience
Work History
MANAGER
Millennium Technology
01.2024 - Current
- Successfully manage and operate a retail business specializing in mobile phones, laptops, and accessories online store
- Handle buying and selling of Smartphone’s, laptops, and related gadgets, ensuring the latest models and competitive pricing
- Provide technical guidance to customers regarding mobile and laptop specifications, features, and troubleshooting
- Offer repair and maintenance services for mobile phones and laptops, enhancing customer satisfaction
- Maintain strong supplier relationships to ensure a steady stock of popular brands
- Develop and manage e-commerce sales channels, including online marketplaces
- Implement digital marketing strategies, including SEO, social media marketing, and online ads, to increase online visibility and sales
- Oversee order processing, packaging, and shipping logistics for e-commerce operations
- Manage inventory, pricing, and financial records to ensure profitability and business growth
Owner
Faisal Jamal Electronics
02.2020 - 03.2021
- Advised clients on the best business laptops and mobile devices based on their needs and budget
- Managed B2B and B2C sales, ensuring high customer satisfaction
- Handled negotiations, pricing, and closing deals with corporate and individual clients
- Provided product demonstrations and technical explanations to potential buyers
- Maintained inventory, processed orders, and managed stock efficiently
- Diagnosed and repaired hardware/software issues in laptops and mobile devices
- Installed and configured business applications, security software, and operating systems
- Provided technical support and troubleshooting for business clients
- Performed regular maintenance, upgrades, and data recovery services
- Ensured high service quality by following standard operating procedures
Education
Bachelor of Business Administration -
National University of Modern Languages
Islamabad, Pakistan01-2020
Skills
- Strong knowledge of various laptop brands
- Strong knowledge of mobile devices
- Familiarity with operating systems
- Excellent communication skills
- Excellent customer service skills
- Ability to work with CRM tools
- Experience in networking
- Experience in cybersecurity
- Experience in cloud services
- In-depth knowledge of mobile phones
- In-depth knowledge of laptops
- In-depth knowledge of accessories
- Familiarity with e-commerce platforms
- Knowledge of Search Engine Optimization
- Knowledge of Search Engine Marketing
- Experience in email marketing
- Experience in social media advertising
- Experience in Google Ads campaigns
- Ability to analyze sales data
- Ability to analyze customer data
- Proficient in managing stock levels
- Expertise in managing budgets
- Expertise in handling financial records
- Ability to predict future sales trends
- Strong skills in negotiating with suppliers
- Strong skills in maintaining relationships with vendors
- Offering guidance on device troubleshooting
- Ability to build customer relationships
- Expertise in resolving customer complaints
- Experience in supervising a team
- Experience in training employees
- Experience in motivating a team
- Strong ability to solve problems
- Excellent verbal communication skills
- Excellent written communication skills
- Strong ability to manage multiple tasks
Languages
Urdu
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
Timeline
MANAGER
Millennium Technology
01.2024 - Current
Owner
Faisal Jamal Electronics
02.2020 - 03.2021
Bachelor of Business Administration -
National University of Modern Languages
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