Faisal Khan

Role - Business Manager IT services

● Responsible for P& L management for IT Services Business Unit-for Abu Dhabi region for IT services , outsourcing and maintenance contracts,managed services verticals.

● Responsible to achieve growth in yearly revenue and Profit by implementing sales strategy and cost optimization.

● Provide accurate revenue forecasts to Finance Manager monthly.

● Responsible for business development activities, market research and for identifying new businesses and clients in targeted territory.

● Responsible for Customer Service and Relationship Management to maintain a high level of customer focus and create a valuable customer experience by processing inquiries and getting customer issues resolved and periodically get client feedback to improve service delivery.

● Prepare Renewal Forecast Report and review with account managers

● Identify potential opportunities and generate leads through Distributors, Supplier Account Managers, Sales Data Analysis, market research,alliances .

● Understand customers' needs and up-sell/cross-sell IT products/services and solutions.

● Manage the sales cycle from inception to execution

● Manage high-profile corporate accounts along with key account managers

● Coordinates and leads service review meetings to ensure customer satisfaction and SLAs are being met.

● Conducts bid analysis and deal execution, ensuring to buy, sell and renegotiate/renew contracts at best prices

● Bid/tender Management and formal responses to RFQ/RFPs for large Govt.and private sector entities.

Achievement - Successfully Achieved 100% sales revenue targets with 25% profit Margin for past 7 years.

• Responsible for all business development activities and business planning to meet objectives of company’s business, revenue targets, developing strategies for promoting ICT,ERP and business process outsourcing business.

• Identifying prospective opportunities, potential new accounts, business opportunities and understanding the buying criteria of prospective clients in order to effectively address each requirement and persuade new customers to do business with the company.

• Market scanning, analysis,and identify strategic alliances to promote business.

• Visits existing customers and look after their needs, including AMC, SLA and upselling products and solutions to existing customers.

Achievement - Achieved 100% sales Targets and started new services

• Responsible for sales and business development activities in Saudi, Bahrain, U.A.E, Qatar Oman,Turkey and Kuwait for NEWGENs products and services.

• To identify potential new accounts in EMEA, segment target accounts and assign to Global marketing teams based on location, priority, complexity, and size,establish business connections in qualified accounts, maintain and Prepare/update Account Dossier and Account plan, Articulate probability of Closure of opportunities with high degree of accuracy,track competition activity in accounts, Be part of weekly reviews like opportunity Funnel, service delivery, costumer centricity reviews.

• Analysis of competitors and market trends to develop sales strategy.

• Manage,mentor and coach channel partners and provide pre-sales support .

• Work with sales leaders and global marketing team to ensure effective coverage of each territory.

• Responsible for preparing marketing and operations strategy to start-up HP service center in Bahrain and set-up professional services business for Kanoo IT.

• Establish new partnerships and alliances for BI, BPM and ECM practice.

• Generate pipeline, qualify opportunities and forecast annual sales.

• Responsible for business development and acquisition of large enterprise customers.

• Responsible for account mapping and account planning.

• Prepare technical and commercial proposals and pricing strategy.

• Responsible for Sales & Business Development of Solutions Sales, Professional Services, Managed Services, Support Contracts /SLA’s, Remote Maintenance.

• Define SLAs and Service agreements.

• Generate pipeline, qualify opportunities and forecast sales.

• Understand customers business and objectives and provide an effective solution to meet the business needs of customers.

• Do requirement gathering and solution mapping. (Take Functional requirements and convert this into a technical solution )

Liaise with international Partners and coordinate project activities

• Prepare Marketing and Advertisement Strategy ,identifiy media partners and run marketing campaings .
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

• Market Research for start-up of Information technology company in Brunei Darusalam.
• Developed Business Plan , Company Profile, Partnerships ,technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.