FAISAL PARKAR
SENIOR PROFESSIONAL- BANKING
SHARJAH
Summary
Resourceful Operations Executive with 14 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Operations Executive
ADVANCE TECHNOLOGY BUREAU FOR ABU DHABI ISLAMIC BANK (GOVT PROPOSTION)
ABU DHABI
2020.10 - Current
- Acquiring side- Running System End of Day & processing outgoing and Incoming files to all Schemes (Visa, MasterCard, Edirham)
- Ensure System EOD is run accurately along with all pre/post checks and abnormalities raised and issues tracked
- Ensured that all settlement processes compiled with regulatory guidelines
- Implemented quality assurance steps to ensure the accuracy of all transactions
- Reconciled banking operations transactions related to settlements
- Responded to queries expressed from merchants via helpdesk
- Closely coordinate with Risk & compliance departments for daily Merchant settlements
- Processing daily Settlements & validated Scheme Vouchers
- Ensure Merchant Queries are resolved within SLA
- Diligently worked with Visa & MasterCard for new system enhancements
- Oversee settlement process and worked with respective teams to resolve issues
- Creating new Terminals, Outlets and Merchant Ids on the system and testing them on the PIT as well as Production environment.
- Handled the chargeback process for eDirham transactions and the new government proposition.
SENIOR OPERATIONS SPECIALIST
UA BRANDS INTERNATIONAL (P) LTD
PUNE
2019.04 - 2019.12
- Handled Customer Support for Emails, chats and calls for the brands clients worldwide
- Support for tracking packages in coordination with UPS, UPS I-Parcel and USPS for customer packages and raise disputes
- Reversal of charges like shipping handling fee overcharge etc to the customers
- Processing refunds and exchanging orders for customer returns
- Processing Quotes and Purchase Orders and handled customers on account with the company
- Investigating chargeback cases.
TEAM LEADER
FINANCIAL SOFTWARE AND SYSTEMS (P) LTD
CHENNAI
2018.06 - 2018.12
- Identifying issues/requirements and co-ordinate and communication for issues/ requirements with team members and Site-In charge
- Improve efficiency of products- like identifying defects in the software and taking up concerns for rectification
- Coordination with customers (banks) for Change Requests and maintenance activities
- Shift Roster and Attendance management
- Understanding customer requirements/issues and escalation/resolution of the same through appropriate channels
- Conducting regular meetings with the team members on latest updates
- Assisting Shift Resources in terms of resolving client inquiries
- Monitoring the effectiveness of incident management and making recommendations for improvement
- Driving, developing, managing and maintaining the major incident process and associated procedures
- Performed the DR ownership/coordination on regular intervals for respective application
- Handled 4 products effectively maintaining an uptime of 99.4% across 7 banks
- Escalate performance issues with internal and/or external providers to minimize adverse impact of systems availability on business continuity
- Working with the Internal team for the installation/ upgrade/ refresh projects
Systems Analyst, Card Operations
FIRST ABU DHABI BANK (FORMERLY NBAD)
ABU DHABI
2013.06 - 2018.03
- Department 1: Card Operations and System Integration Team (June ’13- Sept ’14)
- Various function related to the Card Operations and Card Maintenance were handled leading a team of executives for conventional Banking customers as well as Islamic Banking (ADNIF)
- Accountable for routing emails to various departments for actions required
- Part of the system integration team wherein migration of cards data was done to the First Data system from the PRIME system.
- Worked on enhancing the loyalty point system in coordination with Vendor (Zafin Labs).
- Worked in coordination with the CC-Marketing team for smooth roll out of various promotions and offers of the bank.
- Department 2: Customer Response Team (Sept ’14- Mar ’18)
- Looked after investigating customer claims regarding charges billed on their credit cards and ATM/ CDM disputes.
- Part of the Customer Response Team to resolve complaints and escalations received through the Contact Center.
- Handled complaints received from the CEO’s office, Newspaper and social media (Facebook, Twitter etc).
- Monitored Quality for the Contact Center calls and provided feedback to the respective agents.
BEST PRACTICES OFFICER
THE BANK OF NEW YORK MELLON
PUNE
2009.09 - 2013.01
- Department 1: Global Client Documentation
- Looked after Client Services Business Practice (Global Client Documentation)
- Handled a set of entities for which documentation to invest in various global markets are required including complex markets
- Formulated market opening documents for the clients as well as tax reclaim and proxy document
- Oversaw both FIIs as well as Tax-exempt entities
- Made use of various applications based on Citrix, MS Access, Mainframe, etc
- Accountable for processing check fees on Boston Mainframe System for Legalization, Consularization, Apostillization, etc
- Department 2: Global Trade Processing (Settlements)
- Worked for the Global Trade Processing Team on CMS application
- Looked after settling of trades and FXs which do not go through STP matching them via SWIFT messages
- Involved in reconciling the reports from the system with the inbound SWIFT messages and settled the Trade/ FX
- Updated fail codes with reasons on Trades/ FXs failing to process or delayed
- Followed up on clients for Trades/ FXs pending after settlement date.
FINANCIAL ANALYST
CREDIT SUISSE
PUNE
2008.08 - 2009.06
- Done Drafting of Agreements for Equity Vanilla
- Option, Equity Vanilla Swap, Equity Variance Swap,
- Cliquet Options, and IRS
- Conducted Training for the Team members on drafting of various products
- Prepared Drafting Rule book
- Discussed Drafting External as well as Internal
- Errors with the Team on Daily basis
- Attending Daily Client Calls to resolve the queries which we get in Drafting of Certain Documents
- Attending Conference Calls to learn new products from Clients.
Education
Master of Commerce - FINANCE
UNIVERSITY OF MUMBAI
MUMBAI, INDIA 2006.06 - 2008.06
Bachelor of Commerce - ACCOUNTANCY AND FINANCE
UNIVERSITY OF MUMBAI
MUMBAI, INDIA 2003.07 - 2006.06
Skills
MERCHANT ACQUIRING OPERATIONS
Timeline
Senior Operations Executive
ADVANCE TECHNOLOGY BUREAU FOR ABU DHABI ISLAMIC BANK (GOVT PROPOSTION)
2020.10 - Current
SENIOR OPERATIONS SPECIALIST
UA BRANDS INTERNATIONAL (P) LTD
2019.04 - 2019.12
TEAM LEADER
FINANCIAL SOFTWARE AND SYSTEMS (P) LTD
2018.06 - 2018.12
Systems Analyst, Card Operations
FIRST ABU DHABI BANK (FORMERLY NBAD)
2013.06 - 2018.03
BEST PRACTICES OFFICER
THE BANK OF NEW YORK MELLON
2009.09 - 2013.01
FINANCIAL ANALYST
CREDIT SUISSE
2008.08 - 2009.06
Master of Commerce - FINANCE
UNIVERSITY OF MUMBAI
2006.06 - 2008.06
Bachelor of Commerce - ACCOUNTANCY AND FINANCE
UNIVERSITY OF MUMBAI
2003.07 - 2006.06
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