FAISAL SALIM ARAB
Dubai,United Arab Emirates
Summary
Insurance professional with a strong focus on innovation fostering and project delivery management. Demonstrates exceptional stakeholder engagement and business acumen, ensuring quality assurance in all initiatives. Skilled in business development and client risk management, with a proven track record in underwriting. Committed to leveraging expertise to drive organizational success and achieve strategic goals.
Overview
11
11
years of professional experience
Work history
Insurance Executive
Cosmos Insurance Brokers LLC
Dubai, UAE
2023.05 - Current
- Managing Group Medical and Group Life Insurance portfolios for corporate clients in the UAE. Skilled in designing and servicing employee benefits programs in line with UAE insurance regulations and mandatory health coverage requirements.
- Proven ability to assess client needs, structure cost-effective insurance solutions, and coordinate with multiple insurers to secure competitive terms.
- Experienced in end-to-end policy administration including proposal preparation, underwriting coordination, employee enrollment, and policy servicing.
- Strong understanding of AML processes, employee data management, and seamless onboarding and exit handling within group insurance schemes.
- Hands-on experience in claims management and client servicing, acting as a key liaison between insurers, HR teams, and employees to ensure efficient claims resolution. Focused on client retention through renewal management, claims analysis, premium negotiations, and consistent service improvement.
Senior Advisor (Client Operations & Risk Broking)
Willis Towers Watson India Pvt Ltd
Mumbai, India
2015.02 - 2023.03
- Supported North America insurance operations by preparing loss run reports and pre-placement documents including Client Proposal Workbook, Exposure Workbook, and Loss Run Summary in line with SOPs.
- Conducted financial analysis of loss runs to identify trends, key risk drivers, and support business decisions and project appraisal.
- Assessed insurance risks and identified suitable general and property insurance markets; prepared submission documents and presented risks to insurers and clients in coordination with stakeholders.
- Managed policy documentation including review of contracts, issuance of certificates of insurance, auto ID cards, and related client reports within SLA timelines.
- Led multiple projects ensuring adherence to SLAs, KPIs, quality standards, and operational efficiency while supporting process profitability.
- Collaborated with client servicing teams to achieve delivery targets, monitor performance metrics, and prepare productivity and quality reports for management.
- Drove process improvement initiatives including SOP development, transition support, stakeholder coordination, and training of team members.
- Established and monitored performance scorecards and operational metrics, contributing to continuous improvement in service quality and client experience.
Education
Diploma - Financial Management: Financial Services Marketing Operations
Prin L.N. Welingkar Institute of Management
IndiaCertification - Insurance Service: Insurance And Risk Management
The National Alliance of Insurance Education
USABachelor of Commerce - Commerce
University of Mumbai
IndiaLicentiate degree - Insurance
Insurance Institute of India
India 2025.09 -
Skills
- Innovation fostering
- Project and delivery management
- Stakeholder engagement
- Business acumen
- Quality assurance
- Business development
- Client Risk Management
- Underwriting
Accomplishments
- Acknowledged with various Spot rewards for outstanding performance
- Received an appreciation from ROO for consistently exceeding the team's objective with motivational management skills and a 100% quality running method
- Honoured to receive an appreciation from clients in the Quarterly Market Review
Timeline
Licentiate degree - Insurance
Insurance Institute of India
2025.09 -
Insurance Executive
Cosmos Insurance Brokers LLC
2023.05 - Current
Senior Advisor (Client Operations & Risk Broking)
Willis Towers Watson India Pvt Ltd
2015.02 - 2023.03
Certification - Insurance Service: Insurance And Risk Management
The National Alliance of Insurance Education
Bachelor of Commerce - Commerce
University of Mumbai
Diploma - Financial Management: Financial Services Marketing Operations
Prin L.N. Welingkar Institute of Management