Faisal Shahid Muhammad Shahid
Purple Tree
Dubai
5
Languages
11
years of professional experience
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs. Known for reliability, strong communication, and fostering a productive work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering a collaborative work environment to achieve collective goals.
Work History
Supervisor
2 Months- Conducted performance evaluations for staff, identifying training needs and promoting professional development.
- Resolved client inquiries and issues promptly, maintaining high levels of customer service throughout events.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Volunteer
- Coordinated event logistics to ensure seamless execution of multiple projects.
- Managed volunteer schedules and assignments to optimize team performance.
- Implemented feedback mechanisms to improve future event planning processes.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained an internal database of service workers, participants, activities, and other relevant details.
Supervisor
- Supervised event staffing, ensuring optimal performance and adherence to service standards.
- Coordinated logistics for multiple events, enhancing operational efficiency and client satisfaction.
- Trained new team members on best practices and company protocols, fostering a collaborative environment.
- Developed and implemented process improvements that streamlined event setup and teardown procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Tab promotion
1 Month- Provide quality customer service to new and prospective customers Promote new and existing products and services.
- Increase sales goals using different strategies and techniques.
- Supervise and train a team of Sales Promoters.
- Support the Sales Manager with various duties.
Tour Guide
2 Months- Entertained Students and tourists with various props and signs to ensure maximum engagement, fun and lasting memories.
- Gave knowledgeable, entertaining, factual and extensive presentations on highlights within tour when required.
- Kept close watch of students activities to maintain group safety at all times throughout tour.
- Explored landmarks and heritage sites to support history.
- Trained apprentice guides on important information to present to tourists and travellers.
- Interpreted and translated languages for tourists to understand.
- Escorted tourists to wineries, restaurants and hotels to promote food tours and culinary experience.
- Collaborated with bus companies to provide personalised tours.
- Informed tourists regarding local currency and money changers.
- Documented daily tour activities and prepared incident reports.
Promoter/Host
- Meet and greet clients.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Coordinated Guest movement towards buses.
Supply and Logistics Coordinator
1 Month- Processed and entered customers orders into database and provided proactive customer service for accounts.
- Tracked orders and notified customers of status or potential delays.
- Reported customer feedback to management.
Sales Agent
- Worked for Sony Jumbo as a shopper for Device Trade-in
- Developed and maintained strong client relationships to drive sales growth.
Cashier
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Telemarketing Executive
2 Months- Worked on UAE Free Zone Data Build project and UAE education project.
- Main duties include calling customers taking company information for data build & update at MS Excel.
- Invite them for SAAS conference event. Providing advices, information and assistance to callers.
- Sending emails, making 200 calls a day, invitation forms to clients for different Events of Oracle in UAE ,Qatar, Kuwait, Saudi Arabia, and Lebanon.
- Having a professional and courteous manner always.
- Receive inbound calls including transferred sales leads and calls
- Following up customers
Education
BBA - Business
Diploma - Business Marketing Diploma
Diploma - Cisco Certified Network Associate (CCNA)
Certificate of Higher Education - Higher Secondary
Skills
Sales reporting
Cash and card processing
Effective workflow management
Call centre
Data entry
Logistics policies and procedures
Administrative support
Customer service
Call handling
Greeting and seating guests
Training and mentoring
Goal oriented
Operations management
Languages
English - Fluent
Urdu - Native
Arabic - Elementary
Hindi - Fluent
Punjabi - Fluent
Additional Information
- Date of birth 18-03-1991
- Place of birth Dubai
- Gender Male
- Nationality Pakistan
- Visa Status Employment
- Visa Validity 09/05/23
- Marital status married
- Driving licence License No:- 1578003.
- Date of issue 13-05- 2010, Valid up to 13-05-2022
Personal Details
- Date of Birth / Age: 18/03/1991
- Marital Status: Married
- Gender: male
- Nationality: pakistan
- Visa Status: employment
- Religion: muslim
Timeline
Supervisor
Purple Tree
07.2025 - 09.2025Read More
Volunteer
Talent Cloud Event Services
11.2023 - 11.2023Read More
Supervisor
Talent Cloud Event Services
09.2023 - 09.2023Read More
Tab promotion
HTC
04.2022 - 05.2022Read More
Tour Guide
Event lab
01.2022 - 03.2022Read More
Promoter/Host
Dubai Airport by Master Piece at SEA (MSC)
12.2021 - 12.2021Read More
Supply and Logistics Coordinator
Fazza Dubai Para Badminton International for People of Determination
03.2019 - 04.2019Read More
Sales Agent
Gitex, Sony jumbo
10.2018 - 10.2018Read More
Cashier
Big Bad Wolf Book fair
10.2018 - 10.2018Read More
Telemarketing Executive
Oracle Company
09.2014 - 11.2014Read More
Brillianz Education
BBA from Business
Read More
Atton Institute
Diploma from Business Marketing Diploma
Read More
Convict
Diploma from Cisco Certified Network Associate (CCNA)
Read More
Emirates English Speaking School
Certificate of Higher Education from Higher Secondary
Read More