Faisal Sultan Salem Alkaabi
Abu Dhabi
Summary
Detail-oriented IT professional with expertise in programming and security technologies. Proficient in using tools such as Cisco Packet Tracer, Apache NetBeans for HTML & CSS, PyCharm for Python, and RStudio. Skilled in SQL and adept at troubleshooting complex issues. Experienced with security tech including Wireshark, Oracle VM VirtualBox for Linux, Win Hex, and Autopsy. Committed to leveraging technical skills to enhance cybersecurity measures and drive innovation in IT solutions.
Overview
5
5
years of professional experience
4037
4037
years of post-secondary education
1
1
Certification
Work history
Computer Analyst
Tata Consultancy Services (TCS)
08.2025 - 02.2026
- Conduct system and operational analysis to support service continuity, process improvement, and effective incident resolution.
- Provide structured troubleshooting and reporting to support decision-making and maintain performance standards.
- Collaborate with cross-functional stakeholders to deliver timely technical solutions and ensure compliance with organizational procedures.
Computer Engineer
International Golden Group
07.2024 - 08.2025
- Delivered technical support and system maintenance to ensure continuity of IT operations and adherence to internal service standards.
- Diagnosed and resolved hardware/software issues, escalating complex cases as required to meet service-level expectations.
- Supported infrastructure stability by conducting routine checks, updates, and system performance improvements.
Front Desk Receptionist
Zayed Military Hospital
01.2023
- Delivered front-office and patient coordination services in a high-volume government healthcare environment, maintaining professionalism and service quality.
- Scheduled appointments and managed patient flow while ensuring accurate record handling and confidentiality in line with hospital policy.
- Served as the primary point of contact, coordinating communication between departments to support operational continuity.
IT Security Intern
Federal Authority for Identity and Citizenship
05.2021 - 07.2021
- Supported the IT Security Department in maintaining compliance with internal security policies, access controls, and data protection procedures.
- Assisted in monitoring system security practices and supporting day-to-day cybersecurity operations under supervision.
- Contributed to maintaining secure handling of sensitive information and adherence to institutional confidentiality protocols.
Federal Capital Prosecution
Abu Dhabi
01.2017
- Managed and maintained official prosecution records and legal correspondence in alignment with government documentation standards and confidentiality requirements.
- Prepared, reviewed, and processed judicial case files, including matters related to counterfeit currency investigations, ensuring accuracy and completeness for legal proceedings.
- Coordinated administrative support for the secretariat and legal teams, facilitating timely file circulation, approvals, and case tracking.
Education
Bachelor of Science - Information Technology, Security and Network Technologies
Zayed University
Abu Dhabi, UAEHighschool Certificate - High School Certificate
Al Nahda National School
Abu Dhabi, UAESkills
- IT Skills
- Programing:
- Cisco Packet Tracer
- Apache NetBeans – HTML & CSS
- PyCharm – Python
- RStudio
- SQL
- Security Tech:
- Wireshark
- Oracle VM VirtualBox – Linux
- Win Hex
- Autopsy
- Excellent troubleshooting
Certification
- Dean’s List (Academic Distinction) — 2017
- Recognized for strong academic performance and consistent achievement.
- Cisco Certification — 2019–2020
- Completed training in networking fundamentals, routing/switching concepts, and basic network troubleshooting.
- Japanese Language Certificate — 2019–2020
- Completed formal language training focused on professional communication, reading, and writing fundamentals.
- PALS Program Certificate (Peer Learning & Academic Support) — 2020
- Delivered peer-to-peer academic support for previously completed coursework; facilitated review sessions, simplified complex topics, and helped students improve understanding and course performance.
- National Service Completion — 2023
- Successfully completed national service with demonstrated discipline, teamwork, and operational
- DEX 2025 – Committee Member (UAE) — 2025
- Supported planning and on-ground execution for a national-level defence exhibition; coordinated operational tasks, ensured protocol compliance, and assisted with stakeholder and visitor engagement.
- Basic Intellectual Property (IP) Awareness — 2025
- Training covering IP fundamentals (patents, trademarks, copyrights), confidentiality practices, and organizational compliance.
- Foundational Generative AI — 2025
- Coursework covering core GenAI concepts, responsible use, prompt design fundamentals, and practical business applications.
- Digital Deep Learning — 2025
- Completed training in deep learning fundamentals, neural network architectures, model training basics, and evaluation concepts.
Languages
Arabic – Native Language
English – Fluent
Japanese – Beginner
References
Available Upon Request
Skills:
- Personal Skills
- Critical Thinking & Observation
- Communicative & gets along with others.
- Willingness to learn & improve.
- Time management
- Microsoft Office
- Data Input (Receptionist)
Timeline
Computer Analyst
Tata Consultancy Services (TCS)
08.2025 - 02.2026
Computer Engineer
International Golden Group
07.2024 - 08.2025
Front Desk Receptionist
Zayed Military Hospital
01.2023
IT Security Intern
Federal Authority for Identity and Citizenship
05.2021 - 07.2021
Federal Capital Prosecution
01.2017
Bachelor of Science - Information Technology, Security and Network Technologies
Zayed University
Highschool Certificate - High School Certificate
Al Nahda National School