Faisal Taj
Dubai,United Arab Emirates
Summary
Experienced in aviation operations with focus on handling baggage services. Can ensure smooth and swift processing of passengers' luggage, utilising knowledge in baggage handling systems and safety regulations. Demonstrates clear communication skills and ability to handle pressure in fast-paced airport environments.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Baggage Operator
Emirates Group
Dubai, UAE
08.2017 - Current
- Responded promptly to passenger inquiries regarding luggage status, enhancing overall customer service experience at the airport.
- Handled fragile items meticulously, reducing instances of damage during transport.
- Sorted and organised luggage according to final destinations, facilitating quick turnaround times for flights.
- Reduced mishandling incidents by accurately reading barcodes on luggage tags.
- Improved operational efficiency with regular maintenance checks on baggage handling equipment.
- Streamlined operations by correctly entering data into computer systems for tracking purposes.
- Optimised process flow with efficient tagging, tracking, and transporting of luggage.
- Managed stress situations adeptly during peak travel seasons maintaining high level performance under pressure.
- Upheld punctuality standards by adhering strictly to flight schedules when loading and unloading baggage from aircrafts.
- Ensured customer satisfaction by timely handling and sorting of luggage.
- Assisted passengers for smooth check-in and offloading of their bags.
- Handled sensitive materials such as perishables or dangerous goods in accordance with regulations achieving a safer working environment.
- Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
- Coordinated with ground staff to manage baggage handling efficiently.
- Worked as a Equipment Operator in RAMP and operated different type of Equipment like TTR, MCB, LDL and connected disconnected GPU to Aircraft.
Site engineer
Green Tech Electrical and Mechanical Contracting
Abu Dhabi, UAE
06.2013 - 12.2016
- Facilitated training programmes for new staff members enhancing their skill sets and productivity.
- Worked on Electrical installation like LV, ELV, power and DB, SMDB, MDB Installations.
- Dealt with subcontractors negotiating favourable terms and conditions for contracts.
- Ensured adherence to quality standards through rigorous inspection of all electrical works on site.
- Prepared detailed electrical diagrams and schematics to facilitate smooth operations.
- Handled documentation processes meticulously for easy reference and record-keeping.
- Conducted regular site visits, ensuring compliance with design specifications and safety regulations.
- Conducted thorough safety risk assessments for minimised workplace hazards.
- Provided technical guidance during complex installation procedures, achieving successful outcomes.
- Performed analysis of electrical data; identified trends that led to improved operational strategies.
- Troubleshot major system faults, ensuring minimal downtime.
- Used AutoCAD to develop high-quality electrical designs of lighting and security products.
- Installed, tested and maintained security systems, room controllers and BMS equipment.
- Supervised technicians in installing and maintaining MV, LV, and HV systems, overseeing safety and operational efficiency.
- Developed methodologies for installing temporary and permanent electrical equipment in compliance with safety standards.
- Created technical documentation to facilitate knowledge transfer within team.
- Supervised technicians and craftspeople during projects.
- Conducted risk assessments for electrical installations, maintaining safety and reliability.
- Assessed electrical systems performance for optimal functionality.
- Used advanced AutoCAD skills to develop single line diagrams for electrical power distribution networks.
- Monitored transmission performance, responding quickly to faults for minimised power disruption.
Education
Higher National Diploma - Electrical Technology
Government college of technology
Nowshera / Pakistan 06.2007 - 07.2010
Skills
- Communication skills
- Calm under pressure
- Team building
- Leadership
- Microsoft office
- Microsoft windows
- Networking
- Parts replacement
- Excellent customer service
- Driver installation
- Software configuration
- Knowledge of operating systems
- Software installation
- Hardware fault diagnosis
Languages
English
Fluent
Arabic
Advanced
Urdu
Native
Timeline
Baggage Operator
Emirates Group
08.2017 - Current
Site engineer
Green Tech Electrical and Mechanical Contracting
06.2013 - 12.2016
Higher National Diploma - Electrical Technology
Government college of technology
06.2007 - 07.2010
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