Faisal Shahid Muhammad Shahid
Dubai,UNITED ARAB EMIRATES
Summary
Looking forward for an organization that offers a challenging, stimulating, learning environment to work in and provide scope for individual & organizations development, which offers attractive prospects for long term development and career growth.
Overview
8
8
years of professional experience
Work History
ushers
vibes events
abu dhabi , United Arab Emirates
2022.11 - 2022.11
- Reviewed tickets for authenticity and applicability to particular event.
- Sold admission, processed payments and issued tickets.
- Supplied clients with information about current and future events at facility.
- Cultivated inviting and inclusive atmosphere to optimise guest experience and ease visitor anxieties.
Tour Guide
Event lab
2022.01 - 2022.03
- Entertained Students and tourists with various props and signs to ensure maximum engagement, fun and lasting memories.
- Gave knowledgeable, entertaining, factual and extensive presentations on highlights within the tour when required.
- Kept close watch of students activities to maintain group safety at all times throughout the tour.
- Explored landmarks and heritage sites to support history.
- Trained apprentice guides on important information to present to tourists and travellers.
Promoter/Host
Dubai Airport by Master Piece at SEA (MSC)
Dubai/ , U.A.E.
2021.12 - 2021.12
- Meet and greet clients.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Coordinated Guest movement towards buses.
Promoter
Expo 2020 japan planet exhibition
Dubai , United Arab Emirates
2021.11 - 2021.12
- Increased client by identifying and approaching prospective clients.
Customer Service Agent
Summer Dream a/c & Electrical Work
Dubai , U.A.E.
2017.05 - 2021.12
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Collaborated with management to provide customer service quality control for new and junior staff.
Supply and Logistics Coordinator
Fazza Dubai Para Badminton International for People of Determination.
Dubai , U.A.E.
2019.03 - 2019.04
- Processed and entered customers orders into database and provided proactive customer service for accounts.
- Tracked orders and notified customers of status or potential delays.
- Reported customer feedback to management.
Sales Agent
Gitex, Sony jumbo.
Dubai , U.A.E.
2018.10 - 2018.10
- Worked for Song Jumbo as a shopper Device Trade-in
Cashier
Big Bad Wolf Book fair
Dubai , United Arab Emirates
2018.10 - 2018.10
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Telemarketing Executive
Oracle Company
Dubai , U.A.E.
2014.09 - 2014.11
- Worked on UAE Free Zone Data Build project and UAE education project.
- Main duties include calling customers taking company information for data build & update at MS Excel.
- Invite them for SAAS conference event. Providing advices, information and assistance to callers.
- Sending emails, making 200 calls a day, invitation forms to clients for different Events of Oracle in UAE ,Qatar, Kuwait, Saudi Arabia, and Lebanon.
- Having a professional and courteous manner always.
- Receive inbound calls including transferred sales leads and calls
- Following up customers
Education
Bachelor of Business Administration - business
brillianz education
dubai 2022.11 -
Diploma - • Business Marketing Diploma
Atton Institute
Dubai2014
Advance Business Administration skills & MS office package
Parker training Dubai,
Dubai08.2013
Cisco Certified Network Associate (CCNA)
Convict,
Dubai07.2013
Certificate of Higher Education - Higher Secondary
Emirates English Speaking School,
Dubai03.2013
Skills
- Sales reporting
- Basic computer knowledge
- Microsoft Office
- Cash and card processing
- Effective workflow management
- Call centre
- Data entry
- Logistics policies and procedures
- Administrative support
- Customer service
- Purchasing and procurement
- Inventory control
- Network troubleshooting
- System upgrades
- Call handling
- Facility maintenance
- Greeting and seating guests
- Public relations
- [Type] troubleshooting
- Leadership
Additional Information
Date of birth 18-03-1991
Place of birth Dubai
Gender Male
Nationality Pakistan
Visa Status Employment
Visa Validity 09/05/23
Marital status married
Driving licence License No:- 1578003.
Date of issue 13-05- 2010,
Valid up to 13-05-2022
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Punjabi
Fluent
Arabic
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
ushers
vibes events
2022.11 - 2022.11
Bachelor of Business Administration - business
brillianz education
2022.11 -
Tour Guide
Event lab
2022.01 - 2022.03
Promoter/Host
Dubai Airport by Master Piece at SEA (MSC)
2021.12 - 2021.12
Promoter
Expo 2020 japan planet exhibition
2021.11 - 2021.12
Supply and Logistics Coordinator
Fazza Dubai Para Badminton International for People of Determination.
2019.03 - 2019.04
Sales Agent
Gitex, Sony jumbo.
2018.10 - 2018.10
Cashier
Big Bad Wolf Book fair
2018.10 - 2018.10
Customer Service Agent
Summer Dream a/c & Electrical Work
2017.05 - 2021.12
Telemarketing Executive
Oracle Company
2014.09 - 2014.11
Diploma - • Business Marketing Diploma
Atton Institute
Advance Business Administration skills & MS office package
Parker training Dubai,
Cisco Certified Network Associate (CCNA)
Convict,
Certificate of Higher Education - Higher Secondary
Emirates English Speaking School,
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