FAITH MAGENI
Dubai,UAE
Summary
Experienced Senior Retail Associate specializing in luxury and lifestyle brands. Proven track record in delivering exceptional customer service, building strong client relationships, and driving high-value sales while maintaining brand standards and visual excellence.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Client Advisor
Louis Vuitton
Dubai, UAE
2023.04 - 2024.11
- Cultivated and maintained long-term relationships with high-net-worth clients through personalized service and clienteling.
- Leveraged deep product knowledge and storytelling to exceed sales targets, drive upselling, and promote new collections.
- Closed high-value international sales during exclusive brand events and peak seasons, ensuring a seamless global client experience.
- Acted as a brand ambassador, representing Louis Vuitton’s image with impeccable presentation and luxury etiquette.
- Utilized CRM tools and proactive outreach to invite clients to private events and offer bespoke shopping experiences.
- Provided market insights on regional trends and preferences to support localized strategies.
- Ensured operational excellence through visual merchandising, stock management, and maintaining boutique standards.
Client advisor
Bloomingdales
Dubai, UAE
2022.11 - 2023.03
- Delivered exceptional customer service by understanding client needs and offering tailored luxury homeware recommendations.
- Maintained strong product knowledge to support upselling and cross-selling across home categories.
- Built and nurtured long-term client relationships to drive loyalty and repeat business.
- Supported visual merchandising to uphold Bloomingdale’s brand standards in-store.
- Assisted with inventory management to ensure optimal stock levels and sales readiness.
- Collaborated with team members to consistently achieve and exceed sales targets and KPIs.
Sales Associate
Azadea
Dubai, UAE
2021.04 - 2022.09
- Served as a brand ambassador by upholding brand image and delivering exceptional customer service.
- Assisted customers with product selection while driving sales in a fast-paced, fashion-forward environment.
- Maintained store presentation, ensured merchandise was well-stocked and organized, and supported daily operations.
- Demonstrated strong communication skills, fashion knowledge, and the ability to thrive under pressure in dynamic retail settings.
Data Encoder
MediQ
Dubai
2020.06 - 2021.01
- Volunteered during the COVID-19 pandemic to assist in swab testing operations and data entry support.
- Accurately recorded patient details and test information during collection to ensure reliable reporting.
- Entered data into health information systems in real-time while maintaining high accuracy.
- Coordinated with medical staff to clarify incomplete or unclear information.
- Maintained strict data privacy and confidentiality in line with health and safety protocols.
Sales Associate
Gulf Mode Garments trading LLC
Dubai, UAE
2017.03 - 2020.04
- Provided personalized customer service and styling advice within a luxury lingerie retail environment.
- Maintained expert knowledge of lingerie collections, sizing, and brand standards.
- Supported daily store operations, including stock management and visual presentation.
- Achieved individual sales targets while delivering an exceptional client experience.
Education
Bachelor of Commerce - Business
The University of Nairobi
Kenya 2012.09 - 2016.11
Diploma - Public Relations
The University of Nairobi
Kenya 2011.03 - 2012.08
Skills
- Client relations management
- Collaboration and teamwork
- Commercial acumen
- Effective communication
- Product expertise
Languages
English
Swahili
Timeline
Client Advisor
Louis Vuitton
2023.04 - 2024.11
Client advisor
Bloomingdales
2022.11 - 2023.03
Sales Associate
Azadea
2021.04 - 2022.09
Data Encoder
MediQ
2020.06 - 2021.01
Sales Associate
Gulf Mode Garments trading LLC
2017.03 - 2020.04
Bachelor of Commerce - Business
The University of Nairobi
2012.09 - 2016.11
Diploma - Public Relations
The University of Nairobi
2011.03 - 2012.08