FAITH NDUNGU
Ccustomer Service Representative
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Aztec Shipping LLC
Dubai
03.2021 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Waitress
Abela & CO
Dubai
11.2018 - 03.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Secretarial Management And Office Administration
Karatina University
Nyeri , Kenya 08.2017 - 08.2018
High School Diploma -
Githunguri Girls High School
Muranga; Kenya 01.2013 - 12.2016
Skills
Report preparation
undefinedTimeline
Customer Service Representative
Aztec Shipping LLC
03.2021 - Current
Waitress
Abela & CO
11.2018 - 03.2021
Associate of Arts - Secretarial Management And Office Administration
Karatina University
08.2017 - 08.2018
High School Diploma -
Githunguri Girls High School
01.2013 - 12.2016
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