Summary
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
Generic
FAITH NJOKI MAINA

FAITH NJOKI MAINA

Dubai,DU

Summary

Possessing excellent communication skills and positive attitude, combines deep understanding of customer needs with proficiency in active listening and problem-solving. Familiar with conflict resolution and CRM software, dedicated to enhancing customer satisfaction and loyalty. Ready to make significant contributions by creating meaningful customer interactions and fostering long-term relationships.

Education

High School Diploma -

BARISTA
NAIROBI
10-2021

Diploma - Customer Care and Services, Office Procedures, Communication skills & Type writing

NAIROBI INSTITUTE OF BUSINESS STUDIES
12.2015

Kenya Certificate of Secondary Education -

CHINGA GIRLS HIGH SCHOOL
11.2012

Skills

  • Multi tasking
  • Front Office Management
  • Customer Service
  • Articulate Communicator
  • Team working skills
  • ICT Competency
  • Customer service
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Greeting guests
  • Handling complaints
  • Cash handling
  • Payment processing
  • Sales team leadership
  • Microsoft dynamics 365
  • Team leadership

Languages

English
Swahili

Personal Information

  • Gender: Female
  • Nationality: Kenyan
  • Marital Status: Single

Hobbies and Interests

  • Travelling and meeting new people from different culture and backgrounds
  • Cooking

Timeline

High School Diploma -

BARISTA

Diploma - Customer Care and Services, Office Procedures, Communication skills & Type writing

NAIROBI INSTITUTE OF BUSINESS STUDIES

Kenya Certificate of Secondary Education -

CHINGA GIRLS HIGH SCHOOL

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FAITH NJOKI MAINA