Faith Novanani
Abu Dhabi,United Arab Emirates
Summary
Customer service-oriented professional with expertise in luxury food and beverage service and front office operations. Strong skills in guest relations, problem-solving, and team collaboration. Committed to maintaining high standards of hygiene and safety while delivering exceptional service.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work history
Waitress
Southern Sun Hotel
Abu Dhabi, United Arab Emirates
2025.11 - 2026.08
- Greet 40–60 guests per shift to create a welcoming first impression.
- Process 50+ f&b orders per shift to support accurate service.
- Resolve 15–20 guest enquiries per shift to maintain positive experiences.
- Process 40+ cash/card transactions per shift for accurate billing.
- Serve 80+ guests during events to run high-volume service efficiently.
- Drive menu sales by upselling and suggestive selling to guests.
- Maintain clean dining areas to support consistent hygiene standards.
- Collaborate with 5+ team members per shift to improve service coordination.
Room Service Server
Broadmoor Hotel
Colorado Springs, United States
2023.10 - 2024.03
- Delivered 30+ in-room orders per shift while meeting Forbes service standards.
- Processed 30+ orders and payments via POS daily to keep transactions accurate.
- Handled 10+ dietary requests per shift for personalised guest service.
- Coordinated with 3+ departments to speed up order delivery.
- Prepared 30+ guest trays daily while keeping presentation consistent.
- Trained 3+ new employees to support faster team integration.
Caffe Attendant
Broadmoor Hotel
Colorado Springs, United States
2023.03 - 2023.09
- Serve 50+ guests per shift, keeping café workflow running smoothly.
- Prepare 60+ beverages and meals daily to maintain steady service standards.
- Process 50+ POS transactions per shift with accurate payment handling.
- Recommend menu options to 15+ guests daily for personalised guidance.
- Use suggestive selling for beverages and menu items to support revenue growth.
- Maintain 100% food-safety compliance for a safe guest environment.
Front Office Intern
Meikles Hotel
Harare, Zimbabwe
2022.02 - 2022.05
- Managed 20+ check-ins and check-outs daily to support front desk flow.
- Processed 30+ reservations weekly to maintain accurate guest records.
- Handled 15+ guest enquiries daily to support positive guest experiences.
- Provided hotel and local information to 20+ guests daily.
- Completed 5+ night audits weekly to support accurate financial reporting.
- Coordinated with 3+ departments to improve responses to guest requests.
Education
Diploma - International Hospitality Management
S.A.H.T.C The Hospitality School
Harare, Zimbabwe 03/2021 - 10/2024
Diploma - French Language Level A1
Alliance Française de Harare
Harare, Zimbabwe Skills
- Communication skills
- Attention to detail
- Customer service excellence
- Team collaboration
- Multitasking
- Food safety standards
- POS systems proficiency
- Cash handling
- Upselling strategies
- Time management
- Complaint resolution
Certification
Certificate in International Computer Driving License & Online Essentials (ICDL) | CSZ Computer Society of Zimbabwe | 2024-08-27
Languages
English
Fluent
French
Beginner
References
References available upon request.
Timeline
Waitress
Southern Sun Hotel
2025.11 - 2026.08
Room Service Server
Broadmoor Hotel
2023.10 - 2024.03
Caffe Attendant
Broadmoor Hotel
2023.03 - 2023.09
Front Office Intern
Meikles Hotel
2022.02 - 2022.05
Diploma - International Hospitality Management
S.A.H.T.C The Hospitality School
03/2021 - 10/2024
Diploma - French Language Level A1
Alliance Française de Harare