Faith Wambui Muriithi
waitress
Dubai
Summary
Motivated waiters with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
WAITRESS
Five Senses Restaurant
Nairobi
2023.12 - 2024.08
- Maintained a clean and organized work area to enhance efficiency
- Demonstrated exceptional time management skills, serving tables
- Managed peak dining hours effectively, reducing wait times for guests
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
WAITRESS
Talisman Restaurant
Nairobi
2022.09 - 2023.10
- Worked closely with the kitchen and bar staff to ensure timely order
- Trained new staff members on the restaurant policies and service standards
- Collaborated with the fellow waitstaff to create a cohesive and efficient service team
- Managed reservations and seating arrangements to optimize table turnover
- Implemented effective communication strategies, resulting in improved coordination during busy shifts
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
WAITRESS
Urban Eatery
Nairobi
2021.05 - 2022.08
- Consistently received positive feedback from guests for exceptional service
- Maintained a high satisfaction rate of over 95% during tenure
- Ensured order accuracy, maintaining errors and customer complaints
- Successfully upload menu items, increasing average per-customer spending
- Efficiently resolved guest concerns and issues
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Diploma - hospitality and hotel management
Zetech University
Kenya 2021.01 - 2023.01
High School Diploma -
Gathambi Girls' High
Kenya 2017.01 - 2020.11
Skills
Guest relations management
Customer service
Dining area maintenance
Menu recommendations
Safe food handling
Order accuracy
Team collaboration
Strong multitasking
Decision-making
Handling complaints
Certification
Food Safety certification
Timeline
WAITRESS
Five Senses Restaurant
2023.12 - 2024.08
WAITRESS
Talisman Restaurant
2022.09 - 2023.10
WAITRESS
Urban Eatery
2021.05 - 2022.08
Diploma - hospitality and hotel management
Zetech University
2021.01 - 2023.01
High School Diploma -
Gathambi Girls' High
2017.01 - 2020.11