Faiza Abdul Qayoom Al Balooshi
Online Banking Senior Officer
Ajman,UAE
Summary
Seeking a challenging position in a growth progressive organization, where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.
Customer Service officer with more than 14 years of experience within the Banking sector. Proficient in developing and executing all aspects of public outreach. Highly experienced in service-based, customer service, Office administration and Data entry positions requiring an emphasis on customer satisfaction in a fast-paced environment.
- Contributed to digital banking initiatives by creating Change Requests (CRs) and executing functional testing to ensure high-quality system update
Overview
17
17
years of professional experience
Work history
Internet Banking Senior Officer
Sharjah Islamic Bank
Sharjah
2016.07 - 2026.01
- Contributed to digital process efficiency by executing thorough and timely testing, minimizing rework and ensuring smooth project rollouts.
- Identified application defects early in the testing cycle, reducing delays and improving release timelines.
Customer Service Officer
Sharjah Islamic Bank
Sharjah
2012.04 - 2016.06
Survey center – Ajman Municipality
Ajman
2011.04 - 2011.06
Khalifa hospital
2010.07 - 2010.08
- Make appointment, Check in the appointment
Land and Property Department
Ajman
2010.04 - 2010.06
Secretary/Customer Service
Gulf Craft
Ajman
2009.07 - 2009.08
Education
Diploma - Business and Information Technology
Higher College Of Technology
Sharjah 2007.01 - 1 2010
Skills
- Data Entry
- Governmental Delegation Works
- Customer Service
- Call Operations
- Executive Office Management
- Hospitality Management
- Performed comprehensive and timely application testing to enhance digital process efficiency and prevent rework
- Problem-Solving/Troubleshooting
- Computer
- MS (Word, PowerPoints, Excel, Power Point)
- Windows (7, Vista, XP, 8)
- Internet and Research
- Languages
- English – Excellent
- Arabic – Native Language
- Urdu- Very Good
- Strength
- Decisive and forward thinking, with strong vision and strategic capability
- Ability to network and liaise with clients at every level
- Capable of operating within highly competitive industries
- Excellent communication skills both written and verbal
- Self-motivation and honesty
- Ability to persist with a task until objective is achieved
- Strong and quick acquiring of new technologies
Accomplishments
- Achievement:
Languages
English
Advanced
C1
Arabic
Advanced
C1
Hindi
Advanced
C1
Timeline
Internet Banking Senior Officer
Sharjah Islamic Bank
2016.07 - 2026.01
Customer Service Officer
Sharjah Islamic Bank
2012.04 - 2016.06
Survey center – Ajman Municipality
2011.04 - 2011.06
Khalifa hospital
2010.07 - 2010.08
Land and Property Department
2010.04 - 2010.06
Secretary/Customer Service
Gulf Craft
2009.07 - 2009.08
Diploma - Business and Information Technology
Higher College Of Technology
2007.01 - 1 2010