FAIZA AHMED ISSA

• Directly support the Sales Head and senior management by managing schedules, correspondence, and meetings.

• Handle high-level administrative and executive support tasks, including preparing confidential reports and presentations.

• Coordinate business travel, international events, and operational logistics for senior executives.

• Manage executive communications and act as a key liaison between leadership and stakeholders.

• Oversee team operations, ensuring smooth workflow and adherence to company policies.

• Maintain and track sensitive documents related to company projects and events.

• Provide Assistance to the management and sales team with schedules, Calendar invites and supports the rest of the team when needed
• Streamlined administrative procedures for improved productivity and reduced overheads.
• Monitored daily sales activities, ensuring alignment with organisational standards and regulations.
• Maintained high levels of professionalism whilst handling challenging situations or negotiations.
• Boosted customer satisfaction with prompt resolution of product or service issues.
• Implemented changes based on market trends analysis, ensuring competitive edge.
• Improved operational workflow, resulting in more efficient sales processes.
• Handled customer inquiries effectively, providing timely responses that increased customer satisfaction.
• Devised strategic plans to reach company's short-term and long-term revenue goals.
• Collaborated cross-functionally for streamlined operations within the sales department.
• Managed client relationships to foster loyalty and drive repeat business.
• Led weekly sales meetings to promote clear communication and collaborative problem-solving.
• Assessed individual performance to provide constructive feedback and coaching.
• Organised regular team-building activities, cultivating a positive work environment.
• Fostered teamwork among staff members, enhancing collective output and morale.
• Coordinated training programmes for new staff, enhancing overall team performance.
• Dealt swiftly with potential conflicts within the team, maintaining harmonious working conditions.
• Promoted a culture of continuous learning with regular skills development sessions.
• Assist the sales team and management in distributing memos and meeting minutes
• Generate Reports, collect and encode all relative date to the all projects
• Responsible for handling confidential documents and information of the new events calendar and upcoming project material assets
• Creating pre and post launch codes and updating the sales team on the created codes
• Supporting the sales managers in terms of booking, escalating system issues, answering inquiries, providing different kinds of management approvals, and meeting their customers
• Following up with all stakeholders to resolve the pending reasons
• Running the operational part of the international roadshows and events in terms of training admins, sending preprinted documents and stationery and shipping SPAs
• Managing sales consultants leaves and rotations
• Handling the mall kiosks and office stocks
• Prepare and validate contracts
• Handling cheques, credit card payments & POS machines
• Requesting system accesses for new joiners
• Compliance screening & clearance for the client
• Handling cakes and flowers orders for sales team birthdays & Follow up on their delivery notes, invoices and payments

• HR Head Assistant | Executive Support to Head of HR Answers telephone calls and gives information to callers, take messages, or transfers calls to appropriate individuals
• Diligently maintained HR database ensuring data accuracy,.
• Coordinated employee engagement surveys to gather insightful feedback.
• Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
• Fielded requests from information from outside parties and wrote professional correspondence in response.
• Drafted outgoing correspondence in appropriate tone and style.
• Calculated bills for customer orders, collected fees and updated tracking system with new totals.
• Liaised with relevant parties using appropriate communication channels.
• Created and distributed invoices to customers.
• Filed physical and digital documents, prioritising accessibility and data accuracy.
• Organised documentation and creatives to prepare for publication.
• Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
• Addressed incoming requests for information and inquiries.
• Created email notifications, invitations and agendas for meetings, events and appointments.
• Planned and scheduled meetings and create agendas.
• Assisted managers in compiling and organizing materials for meetings.
• Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
• Provided printing, photocopying scanning support to colleagues.
• Handled various day-to-day admin responsibilities to maintain smooth business operations.
• Completed assigned work within deadlines and to company standards.
• Took on additional tasks on manager's request.
• Managed time effectively to meet deadlines.
• Received, sorted and distributed incoming mail.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs
• Coordinates conferences and meetings
• Maintains arranges and files for easy retrieves, storage or reproduce records, documents and reports
• Receiving documents and mail post and keep records in the system
• Maintaining record of the visitors to the company
• Receive the invoices and keep record of it in system
• Filing the documents and invoices copies
• Handover the cheques related to the company supplier
• Help HR and Administrator department with letter and job interviews when it require

• Provided personal assistance to senior management, ensuring smooth daily operations and professional support.

• Managed executive schedules, coordinated travel arrangements, and handled confidential correspondence.

• Assisted in HR functions, including training coordination, personnel mobilization, and compliance tracking.

• Processed invoices, purchase orders, and financial documentation in SAP.

• Maintained records and streamlined office administration to improve efficiency.

• Liaised with clients and stakeholders for effective relationship management.
• Resolved administrative issues promptly, minimised downtime in operations.
• Coordinated company events that strengthened employee morale and engagement.
• Managed invoice processing tasks accurately and efficiently.
• Handled purchasing tasks for office supplies, optimised resource utilisation.
• Provided personal assistance to CEO whilst travelling overseas on business trips.
• Coordinated daily schedules for CEO with meticulous attention to detail.
• Filed documents systematically which increased ease of access when needed.
• Streamlined administrative processes to improve office efficiency.
• Managed correspondence, reduced response time by ensuring timely replies.
• Scheduled appointments and conference calls coordinated seamlessly across different time zones.
• Organised meetings, improved communication within the team.
• Ensured smooth business travel arrangements for senior management.
• Maintained confidentiality of documents, ensured secure handling of sensitive information.
• Updated company database regularly to maintain accurate records.
• Received requests for meetings and appointments, updated calendar and organized spaces and materials.

• Answers telephone calls and gives information to callers, take messages, or transfers calls to appropriate individuals
• Arranges conferences, meetings, and travel reservations for office personnel
• Composes, types, and distributes meeting notes, routine correspondence, and reports
• Opens, reads, routes, and distributes incoming mail and other material, and prepares answers to routine letters
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs
• Maintains scheduling and event calendars
• Operates office equipment such as fax machines, copiers, and phone systems, and uses computers for spreadsheet, word processing, database management, and other applications
• Making the TCNʼs for the drivers
• Assist the accountant by preparing sales invoices, purchase invoices etc
• Prepare, update and submit monthly reports

• Answers telephone calls and gives information to callers, take messages, or transfers calls to appropriate individuals
• Maintains arranges and files for easy retrieves, storage or reproduce records, documents and reports
• Make new file for the new patients and provide all information in the file
• Organize all the files for all patients accordingly
• Enter transactions in cash register and provide patient with the total bill
• Handles incoming / outgoing calls, correspondence and filing
• Monitors inventory, office stock and orders supplies as necessary
• Filing, typing, data entry and preparing appointments

• Answers telephone calls and gives information to callers, take messages, or transfers calls to appropriate individuals
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs
• Organizing all Students files
• Making class schedule and coordinate with teachers
• Photo copy the papers that every teacher need
• Coordinates conferences and meetings