Faiza Bagewadi
Helpdesk/HR
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer service/ HR positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified HR/ Customer Service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
5
5
Languages
Work History
Business Developer - Part Time
Intellect Group
Dubai
03.2023 - Current
- Collaborated with sales and marketing departments to support client acquisition.
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Evaluated client business needs and matched customers to appropriate products and resources.
- Represented company and promoted products at conferences and industry events.
- Negotiated, prepared, and signed contracts with clients.
- Worked with existing customers to increase purchases of products and services.
- Created reports and presentations detailing business development activities.
- Devised effective marketing, sales, and other promotional initiatives.
- Maintained high level of integrity by keeping sensitive client data and corporate information confidential.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Recruitment as facility Management .
- Payrolls,Accounts and Human Resources as extra level support.
Immigration Consultant and Sales
First Choice Consultant
Dubai
08.2022 - 07.2023
- Admin and consultant work.
- Recruitment for Europe countries as per calling leads.
- Collaborated with outside counsel to interpret and apply immigration policies and procedures.
- Illustrated immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Prepared and filed pleadings, motions and other legal documents in case proceedings.
- Counseled clients on potential outcomes of legal matters.
- Perform calling clients and informing about migration process.
- Converting those clients into sales.
- Counseling clients for different countries fits for their profile
Helptdesk
Ministry Of Labor - MOHRE
Sharjah-Ajman
02.2021 - 08.2022
- Labor Claims and advisory to the customers of private company.
- Legal laws as per federal authorities.
- Calculate the gratuity,annual leave,compensations,sick leaves etc.
- Relationship of Employees and Employers of Private sectors.
- Know with all the rules and regulations of the UAE laws.
- Register the complaints and follow up with the complaints.
- Following the script as a call center agent and worked in CRM software.
- Remembering the Federal law no- 33 of 2021 on regualtion of Labor Relations.
Airport Service Agent
Turbo Megha Airways- Trujet
Karnataka
11.2019 - 01.2021
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Pre -departure and post-departure reports and passenger manifests.
- Used airline computer system to create airline tickets and boarding passes.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Produced and shared customer service reports to support management decision-making.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Admin and Office work to be handled.
Telecaller Part-time
Airtel post paid
Karnataka
11.2018 - 02.2019
- Calling customers and informing about packages.
- Provide admin support
- Help customers to pay bills.
- Calling and selling product.
- Completing target at the end of the month.
Education
Diploma in Engg - Computer Science And Engineering
07.2012 - 12.2019
Pursuing In CSE.
Software and Hardware knowledge.
Basic of computer.
Advanced level of computer.
Programming and web designing.
High School Diploma -
06.2000 - 05.2012
Skills
Customer service and support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Developer - Part Time - Intellect Group
03.2023 - Current
Immigration Consultant and Sales - First Choice Consultant
08.2022 - 07.2023
Helptdesk - Ministry Of Labor - MOHRE
02.2021 - 08.2022
Airport Service Agent - Turbo Megha Airways- Trujet
11.2019 - 01.2021
Telecaller Part-time - Airtel post paid
11.2018 - 02.2019
Maratha Mandal Polytechnic - Diploma in Engg, Computer Science And Engineering
07.2012 - 12.2019
Mahila Vidyalaya Mandal English Medium School - High School Diploma,
06.2000 - 05.2012
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